Dufresne Furniture & Appliances Winnipeg Nairn Avenue

I have been in contact with Dufresne since late November last about my order.

To date, Ive received a few pieces, however every promised date for arriving in Winnipeg got pushed ahead 2-4 weeks.

However, that also did not come to fruition.
Ive spent hours on the phone and writing emails with no success until 2 weeks ago, I get a call from Cory at Guest Care.

Apparently my file slipped through the cracks and he would get back on it immediately and call back within 2 days.

I thought perfect my stuff is 7 months overdue but finally Im getting somewhere.

Lol. 2 weeks later and once again Im waiting on a call.
In the meantime Ive been sleeping on the floor as I have no bed and Im also making payments for an incomplete order.

Of note, 4 pieces that have been delivered were not fixed properly.
There are gouges in the wood, drawers will not close and Im sorry, but a crayon does not fix gouges.
So much for White Glove service.
They never pointed out any damages while putting things together.

Ive been shopping at Dufresne for over 20 years. I actually met the gentleman who started the business and had a great conversation with him.

If hes retired now, I dont think hed be pleased with what he built from a very small one store business to the large one it is today and see that the business is failing their customers.

Im hoping they give me that discount they offered once all the furniture gets here, however I highly doubt they will honour the offer.

I bought dining chairs and 2 out of 4 are faulty. I reported it within 48 hrs upon delivery this was Sept 2021. The first customer service I talked to didnt file the report I just found out when I followed it up because it has been 4 weeks I didnt received any call/update. The next customer booked a technician to check the chairs Oct2021 the technician did not even last for 5 minutes according to him he will order the parts. And DUFRESNE has a REPAIR OVER POLICY. First ETA is Nov2021 then it got pushed back to Dec2021 and now its May2022 and they are telling me the new ETA is July 5 which is not even sure yet. And that there isnt much a manager or a supervisor can do, as an EXCHANGE or RESELECTION IS NOT AN OPTION as per customer service. WOW, DUFRESNE i waited 8 months already Ive been very patient and exchange and reselection is still not an option???? 8 MONTHS? Now you want me to wait till July 5 to tell me again that it has been pushed back and I dont have any option but to wait! CUSTOMERS BE WARE, do not waste your time and money with this company.

Bought a Whirlpool Microwave April 4, 2022 and installed it, The Microwave was faulty. I called the store the next day April 5, 2022 and was expecting them to replace it since it never worked and its 20 hours old. Well talked to many people and Quest relations and to my knowledge read the fine print on return policy. No returns on appliances what so ever until a tech deems it needs to be replaced. So they are sending a teck out 1 week from today to access it. Never told about return policy? You would think they would say no problem bring it down since it never worked from start. What happens to people that buy a stove or fridge? they plug it in and it does not work? Really Dufresne? this is how you treat someone that is a loyal customer? I go without a Microwave for how long? I understand if I had it for a period of time and it became faulty but from brand new. I hope this sends a signal to the top before it goes social media crazy. Update April 6, 2022. Dufresne customer service called me back and exchanged it for me. Krystal from Dufresne was very understanding. Thank you for your understanding.

We came in just to look!! Ending up buying a fridge and maybe sofa and bed! Customer service was Awesome and very helpful and informative! We would highly recommend and already have to friends and family!! Ernie and Janet thanks for all your help and such friendly service! Dufresne will be our first store to shop next time we looking for something!! Thanks Janet & Russ Smith

Selkirk store is completely incompetent. Nobody knows what they are doing. Instructions from sales to desk are not followed. Sales are made to ensure nothing but a sale. Customer service is promised but NEVER followed through with. You will spend months trying to attain a piece of furniture that you didn't actually want and then you will be held to it with a you're on your own tone of policy. Worst furniture store I have ever done business with. Save your sanity and shop absolutely anywhere else!

Bought on Sept. 8th 2021, 4 months later it feels like I am sleeping on rocks, they came out and told me that it has to sack 1.5 inches before anything can be done and it is at 1 inch now, I am 71 yrs old and really wish I had known that this bed was coming from Dufresne, bought through another Furniture store

They were helpful and quick with a quote. Also willing to work with my schedule.

I bought a recliner online. 4 days later, they had it on sale. Since it was a black Friday sale, they don't price match. It was only 4 days! So I canceled my first order and then ordered it at the lower price. It was a $75 savings. But now I'm waiting for my refund. I'm supposed to get a phone call to confirm the cancelation. If they don't do the cancelation right away and then try to charge me for a restocking fee, I'll be back.

I paid over $2000 for a sectional and no customer service except for rude people when they gave me a couch previously used and very obvious that it was damaged!!!!!!!!

Recently bought a new bedframe as well as new dressers for my new bedroom. Staff we're friendly and very helpful. Definitely will be going back again soon. Thank you for the great service.