Bought a water filter replacement through Rapid Service for our new Fisher Paykel fridge and was charged $94.90 + GST . I found the same filter for $55.00 plus HST elsewhere Canadian funds as well. I contacted Rapid and spoke with Dawn who advised there is no return or price match on filters even if my package was unopened and sealed, which it was.
I definitely won't be purchasing parts from this company and will forward my complaint to Fisher Paykel as the price mark up is ridiculously high compared to other retailers.
- Approximate cost of services:
- Company Response
We have provided you with the correct part number. You are just reading the wrong part # off the box. In the first photo you sent us the part number is visible on the side right under the words “Filtration Cartridge”. The part number you have identified is for the packaging.
The price of the part has gone up considerably over the past year due to US exchange. Since we sell many of these every month, our stock is replenished often and reflect the value of the weakening CDN $. So you might find a competitor with a lower price just from the fact that they have older stock. I do not believe you will find the Fisher & Paykel part for $55 as you have stated in your Google, Facebook and Home Stars reviews as this is below our cost.
Our exchange policy for unopened boxes of non-electrical parts is 30 days with a 25% restocking charge. I understand that you were told differently the other day. That was our error as there was confusion with our “Special Order” parts policy where a consumer would be notified of at the time of order. (This would include specialized cosmetic parts or electronics).
If you want to return the part, our hours are Mon-Fri 8:30-4:30. Please email me ahead of time and I will have the paperwork ready.