Non installation of the windows
We won't recommend this company for your windows. We've ordered several windows and door thru company's dealer on Sept 25. After one delay the installation was scheduled on Nov 8, however just a day prior to the installation dealer said that windows are not ready and they don't know when they will be ready, and that it is factory's fault. Looks like everything is manufacturer's fault: complex design (when is arch part of the window became complicated?), late notification and uncertainty about the day when the windows will be ready (now it is end of November). We've asked for deposit to be returned or at least partial fulfillment of the order, waiting to hear the confirmation. Dealer refuses to return the deposit.
- Approximate cost of services:
- $2,300.00
- Company Response
Dear Natalie.
We are sorry to hear about your unfortunate experience. We really appreciate your feedback, and hope you do give us a chance to make it right!
Could we kindly ask that you send us further information to the following email, dealer information. I will also supply you with a contact name and phone number if you wish to contact us directly. The contact is as follows: Stephanie by phone at 1-800-382-5020 xt 156 or by email at info@windowcity.com.
Thanks again for your feedback.
Sincerely, info@windowcity.com.