We bought a sofa from this store last year. It took 4 months to deliver which we expected but when it was finally delivered, the mechanism on the headrest was stuck. It was like asking for a nuclear warhead just to get the thing fixed. I was told that someone will call me to inform me that "it would take 48 hours" for someone to come. I suggested that they should hire someone to check the mechanisms that they install in furniture. It only takes 30 seconds and would prevent this very expensive operation. I also asked for the supplier of the said mechanism because I don't think it would last. The repairman showed me better mechanism, much more sturdier than what was used. Probably saved $1 for every mechanism, but they lost us and my friends and relatives as customers.
- Approximate cost of services:
- $2,000.00