We've always liked Mobilia's modern furniture designs. However, the customer service unfortunately is a different story.
We recently bought a bed from them and paid for their delivery and set-up service. We were told we would receive a call the day after from dispatch to schedule a delivery date. We didn't receive a call so we decided to give them a call instead. Left a message (as the machine asked) with our contact information twice. A few days past and still no reply. After numerous tries, we eventually got through to a live agent and managed to schedule a delivery date. Hooray!
The day before the scheduled delivery date, dispatch calls and declares they have to reschedule. Having booked the service elevator and made arrangements to stay at home that day, we had to rearranged everything for the new delivery date. Inconvenient, but we're understanding people.
I was told by dispatch to expect delivery to be from 12:00-2:30pm. Around 11:45am, I received a call, but was unable to answer as I was in a conference call, not expecting the delivery to arrive until at least 12:00pm as dispatch had stated. A few minutes later, we hear loud knocking at the door and realized it was Mobilia, here to deliver our bed, 15 mins before the scheduled time.
Being early is great - what bothered us was the attitude of the delivery personnel. When we answered the door, they repeatedly asked "WHY DIDN'T YOU ANSWER MY CALL?" in a very rude tone, full of accusation.
We're sorry that you and your dispatch department seem to have a communication problem because they clearly told us to expect you from 12:00-2:30pm, not BEFORE 12. We're even more sorry that you're so incredibly upset that we didn't answer your call that you seem to forget any ounce of manner and decency.
As a paying customer, we don't expect world class, red-carpet service; what we DO expect is for our delivery to be relatively pain-free and accusation/attitude-free. We're paying for furniture delivery. NOT attitude and wrongfully placed accusations. /rant
Mobilia, you've lost any of our future business.
TL;DR: nice furniture designs, bad delivery/customer service.
- Approximate cost of services:
- $1,000.00