Centennial Windows & Doors

Windows & Doors Installation & Service
London ON N5V 4K8
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1 review Oshawa, ON

Storm door installed is terrible

In early 2022, I engaged with Centennial to replace our front door with a new steel door, and also to install a storm door with it. The representative stated that Centennial was the only company who would warranty a door that also had a storm on top - as long as installed as a set. Installation in July 2022 and quickly we realized that the storm door was extremely noisy as it closed. The window panel that would drop down to expose the hidden screen has a metal frame that would rattle loudly when fully upright when the door closed to the frame. Service came out and agreed the noise was excessive. Took company until fall to respond that they source the storm from another company so have limited ability to do much. Contacted again in early 2023 to ask for update, and perhaps remove/refund if they can't satisfy me. I will get my own door from local big box which I know is better build quality. Was in conversation with service manager who said they had a couple of options they wanted to try. Service returned in early summer and tried installing some horrendous weather-strip in track to muffle noise. Made panel near impossible to slide and then weather-strip disengaged and fell out. Service rep said I would get a follow-up by service manager and I could express my opinion when contacted. It is November 2023 now and I still have not been contacted by the company. Apparently company is liked if job is not without is, not so good about how well they handle issues.

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Company Response

Hi Rob, We’d like to look into this for you. Please send an email to info@centennialwindows.com with the name(s), phone number and address as they appear on your contract.