One of the worse furniture store out there. First time experience with Structube and certainly will be the last. We will make sure our friends and family knows about our experience as well. The quality of the products they sell are very bad.
We bought a Jasmine dinette table from the Winnipeg store. Their policy is that they have to deliver the product for a $90 fee. You cannot pick up the product yourself. Upon receiving the dinette table we noticed the punctured box the dinette was in. We immediately called the manager of the store Tony and explain the situation. Tony instructed us to open the box and inspect the packaging for damage.
We mentioned several defects with the table to him, and he proceed to tell us to open up everything and inspect. We noticed the frost glass was scratched, big dent on the side of the chrome railing of the table, chrome flaking off the legs of the table. Frosted glass top is uneven so every time you put something on or remove items from the table, the glass would make a popping sound.
To compensate for all the defects, Tony is offering us an embarrassing $50. We outright told him no thanks. We paid $600 for a brand new table, not a table that looks like it is used. We wanted our money back.
Tony then told us that we would have to return the product ourselves and would also not get the $90 delivery charge.
These are outrageous company policies. The quality of their product is the worse I've ever seen.
UPDATE: Head office and store manager contacted me and provided full refund. This company do care about their customers and their reputation. I would deal with this company again if I see something I like to purchase.
- Approximate cost of services:
- $600.00