Bought 2 chairs and they came in two different colors (but labeled the same, likely a dye lot issue). They agreed to replace them for me, but refused to deliver and make the exchange because I had originally picked them up.
In itself, this is terrible customer service. No one there checked the chairs, they were awkward and it was a real challenge to get the boxes into the car. So, I think that they should deliver the replacements.
When the store called me to tell me the replacements were in, I asked about the delivery and the rude clerk said in a rude tone "that's not happening" Ummm...huh? So I told him that I would dispute the credit card charge and he told me "that is thievery" WHAT?? I am not trying to do any such thing, I just don't see why I should have to totally inconvenience myself for their error. They can come pick up their chairs, they are of no use to me mismatched.
I then tried to call customer service, but got disconnected because it timed out due to high call volumes. Excellent service. Why any store thinks that they can get away with such atrocious, rude behavior towards their customers in this day and age is beyond me.
- Approximate cost of services:
- $1,200.00