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HomeStars  >  Furniture in North York  >  Structube  >  Terrible customer service and system
chong lee from Coquitlam
chong lee from Coquitlam
0 reviews Coquitlam, BC

Terrible customer service and system

They cannot get anything done in timely manner. No update on anything whatsoever orders, returns, etc. I purchased 4 items on line from structube in last November 2019 and getting them delivered and returning 2 items later on took me more than 2 months. And as of today Jan 18th 2020, I still hasn't got my refund for returned items and not even an update about the refund. The last 2 whole months has been a complete nightmare and frustration. Had to make multiple phone calls to check delivery and return status and get an update on them. Every single time I call, every agent had no idea what's going on. I had to explain the whole situation from the scratch every single time. Now I am so sick and tired if everything about structube. I don't want to deal with them any longer. Terrible experience.!!

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