Captain Electric

Electricians
1885 Clements Road Unit #267 Pickering ON L1W 3V4
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Captain Electric
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96%

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Reviews for Captain Electric

Average customer rating:
9.8 10 (348 reviews)

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Jennifer in Ajax
Jennifer in Ajax
7 reviews Ajax, ON
10/10

Big project

I have hired Captain Electric for 2 separate jobs. The first one was just to replace an electric panel a year ago. It was an emergency job, and they were very kind to help me with same day service.

This review is for my second time hiring them. This project was for the following: upgrading to a 200amp electrical panel, installing 4 pot lights at the front of the house, installing a metered collar transfer device (allows you to plug a generator in to power the house), wiring a brand new detached garage including an EV charger, pot lights outside, LED lights inside and 8 outlets, upgrading a washroom receptacle to be GFCI, replacing a couple of receptacles in the house. Upgrading an outdoor receptacle to be GFCI.

Diane was my main contact in the office, she is really easy to work with and helpful for scheduling.

What I really like about this company is they have enough staff to send 4-5 electricians over and be finished in less than a day, instead of one person coming everyday for a week. I had a lot of projects so mine took 2 days over 1-2 months.

I also really like how they talk to you about where you want potlights or receptacles, etc placed and explain some advantages or disadvantages of placement that you may not be aware of. The crew never rushes you.

The crew is very professional and they really know what they are doing. I ask a lot of questions and all of the electricians really take the time to explain things to you, which as a consumer I really appreciate. I also strongly believe that when you don't know a lot about a subject and someone is able to explain it to so you totally understand it that means they have a full understanding of the subject. This is exactly what happened. Zac (who was the electrician in charge of my project) really taught me A LOT about electricity.

For my second appointment, I actually had to cancel the original date and rebook it (because my trusses were delayed for my garage due to covid-and you can't wire a garage and make it live with no roof on it). Diane was really good to move things around on their end and rebook me for the following week. (I also kept her updated with what was going on at my house and advised her that this may happen well before).

Now for the unpleasant part. This company is expensive, like really expensive. If you are looking for the cheapest electrician, don't bother getting a quote from them. However, I firmly believe you pay cheap and you pay twice. You get a crew that shows up when they say they will, with neat and clean uniforms and id badges. They leave no trace that they were even there. Every job was done perfectly. Most importantly, they are all licensed electricians, and Zac produced proof of his license without me asking for it. Also, they have an excellent warranty so you are buying piece of mind. Another thing that was really nice was that Zac 'threw in' 2 little bonus pieces of work for me that came up the day of service, that would have cost me about $300-400 more. It was very kind of him to do this. In reality, it was probably $20 of parts and 15 min of labor, but that's not the point...as a customer it made me feel very good that he would do that especially when I had already agreed to pay for it...he surprised me with that when we were going over my final bill. I was very happy to save that money. It really shows their high level of customer service. Again, you get what you pay for.

I am very happy with all the projects Captain Electric completed, and will definitely use them again in the future. A big thank you to Diane, Kiera, Elise and all the ladies in the office. As well as Zac, Kevin, Bronson and Jackson (My apologies I know I have forgotten one electrician but I can't remember his name).

You can see photos for my garage and house outdoor lighting.

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Company Response

Thank you Jennifer for your detailed posting. We do agree with all you have said, and we very much appreciate your loyalty. Thank you for spending the time to tell others about your experience.

Private User
Private User
Private User reviews Toronto, ON
10/10

Installation of bathroom exhaust fans

The real deal. True professionals. Zac and his team installed three new bathroom exhaust fans in our 100+ year old house which was not easy. They coordinated everything - the permit, the roofer. They showed up when they said they would. They did a masterful job and left the place spotless. And they were the nicest guys. 100% would hire them again.

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Company Response

Thank you Private User for the review. Zac is a top team member at Captain Electric, and is expert at installations of any kind. Recently Zac became the second Master Electrician on our team. Thank you for choosing Captain Electric, and we look forward to seeing you again when you need us.

MJV in Whitby
MJV in Whitby
1 review Whitby, ON
10/10

Installed ceiling fan and smart witches

This is our second time hiring Captain Electric, I was impressed that 2 years later the same electrician came to our home. Installed a upgraded ceiling box designed for fans and of course the fan. They had the required pieces on the truck and the installations was performed without any issue. Will hire them again and would also recommend them.

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Company Response

We strive to complete small jobs on the spot if possible. We actually track this number, and have been able to achieve almost 92% completion rate of small jobs at the first visit. This saves you time, and not having to book a second visit. Thank you MJV for sharing this information on this forum and posting your comments.

Do Couto's in Richmond Hill
Do Couto's in Richmond Hill
0 reviews Pickering, ON
10/10

Bathroom ceiling fixture

I have used this company 3x's now for various projects around my home. They are upfront with pricing, do a fast job, always cleaning up after themselves and do excellent work. I would highly recommend them.

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Company Response

Thank you Do Couto Family ! We appreciate your loyalty and also appreciate the time you took to write a review. We are standing by for any time you need us.

Private User
Private User
Private User reviews Whitby, ON
10/10

Switch and outlet installation and repair

Zac Kerr arrived on time, was pleasant, knowledgeable, conscientious and thorough.

His professionalism was evident throughout our interaction and only improved the experience.

He was an exemplary representative for Captain Electric and further cemented my view of their capabilities and value.

I have used them in the past and will definitely use them in the future.

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Company Response

It is hard to find really great people like Zac. We are so happy to have him on our team. Thanks so much Private User for the review.

Zavad
Zavad
1 review Whitchurch Stouffville, ON
10/10

Fantastic Service

I cannot recommend Capt Electric more highly. From the easy and professionalism of booking the service to the job being done. Kevin and team did a great job, not only with the job (installing ceiling fan where the support was sketchy) but with inspecting other areas of concern (with no cost) and giving us an estimate. The estimate came with a pro/con view of what was best. No hard sell and honest advice. Yes, the price for jobs is set and not open to negotiation but no worries, it was very reasonable. No gauging here and honest, professional job. Highly recommend!!!

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Company Response

Thank you Zavad. We want our clients to be as informed as possible. With the increase in Electric Vehicle Charging, and many people adding Hot Tubs and Swim Spas, there is a need to consider future Electrical requirements carefully. We look forward to helping you in the future when you need us.

Kam
Kam
3 reviews Courtice, ON
10/10

Backyard Receptacle: Diagnosis & Repair

The receptionist was very client-centric and friendly. Tim (the electrician) was on time, professional and very helpful.

My backyard receptacle had no power. He found a a wire under the deck that led to a tripped GFCI receptacle. The GFCI receptacle is in a bad location which can only be accessed by crawling under the deck. He found the problem and fixed it.

Overall, I am very happy with Captain Electric and will use their services again.

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Company Response

Having no power can be very frustrating when you can't see why there is a problem. We have excellent client care representatives, and excellent Electricians to get you up and running again. Thank you Kam for taking some time to write a review about your experience, we do appreciate you.

tina in Toronto
tina in Toronto
1 review Whitchurch Stouffville, ON
10/10

The best!

We have used Captain Electric at two separate homes and properties, both suffering from handy-man-itis and ridiculously dangerous wiring. We were knew to home ownership and the cost of being able to sleep well at night was daunting. You will get many friends telling you to hire their brother-in-law or friend because they are an electrician - and they may very well be BUT, I stuck to my instincts and hired Captain Electric. As a client, there are things you don't see of know. While electricians may be running out of wire at this time, this company's owner was experienced enough to preemptively order wire, so we didn't have that problem. We hired them to fix our ailing cottage/home in stouffville, then called them again (like the calvary) to help us make safe a victorian farmhouse. The crew had a daunting electrical challenge and while we've experienced other contractors' woe-is me, complain and moan attitudes, these guys were far more focused and inspired by solutions, and plying their traded like experts. Really they were. The guys worked tirelessly in terrible heat. They communicated with each other and with us. And their admin are a pleasure to deal with, partient and treat their clients like family. they were polite and cleaned up their mess and were masterful at their jobs. Their certification and reputation will increase your investment in your home. While bob the wire jockey at the pub will come in and hook up new wiring to old dangerous wiring for a few bucks less, stop and think before making that call. Home inspectors know this company and trust them. You WANT AND NEED this company!!! Thank you, Ryan, Dan and all of you, sorry if I haven't listed you, but we're very grateful.

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Company Response

Thank you for trusting us to look after your new home. We feel the same way as you do, and appreciate you expressing your view on this forum.
It was a pleasure to work with you Tina, and we are sure you will enjoy your new location.

Jennifer Shreve Oshawa
Jennifer Shreve Oshawa
10 reviews Oshawa, ON
10/10

Electrical for Pool Heater

Zac and Sergio arrived right on time and looked at what need to be done and got to work. Before starting Zac went over the cost of the job and told me that an electrical permit would be pulled for me and the cost of that. They started the work and got the pool heater electrical working. The work area was left clean and tidy.
We have used Captain Electric many times and they are very professional, on time and conscientious. Permits are always filed and it makes me very comfortable. If an electrician will not pull a permit run away.
See you again soon.

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Company Response

Thank you Jennifer. We appreciate your confidence in our team.

Bill from Thornhill
Bill from Thornhill
6 reviews Markham, ON
10/10

Custom Sunroom Lighting

Kevin and his team developed a custom lighting solution, using top quality products and engineering that met our needs. We are very happy with the quality of the workmanship and no-hassle service.

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Company Response

Thanks Bill. We know that the custom system took quite a while to assemble, - Thanks for your patience - It looks great.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Captain Electric

Captain Electric is an electrical service, repair, and installation company, serving Durham Region Toronto and Markham, specializing in helping homeowners and business owners. - Since 1992, we have been dedicated to providing our clients with the best in service, professional workmanship and guarantees. - Watch our new company video in the Gallery Section.

CATEGORIES
Electricians, Home Automation, Lighting, and Electrical Vehicle Charging
PRODUCTS
Breaker Panels - Surge Protection - Home Energy Monitor - Knob and Tube Removal - Potlights / Recessed Lights - Ceiling Fans - Bathroom Exhaust Fans - Outdoor Lighting - Post Lights - Digital In-Wall Timers - USB Charging Receptacles (eg. for Cell Phones) -Electrical Vehicle Charging Stations - Backup Generators - Standby Automatic Emergency Generator Installations
SERVICES
Residential and Commercial Electrical Service and Repair - Troubleshooting and Repair - Panel Upgrades and Panel Replacements - Service Upgrades (60 amp, 100 amp, 200 amp, etc) - Fuse Panel to Breaker Panel upgrade - Rewiring homes (knob and tube systems / ungrounded systems) - Pot Lighting (potlights) and Recessed Lighting installation - Kitchen Lighting - Kitchen Renovations - Basement Lighting - Basement Renovations - Under Cabinet Lighting - Outdoor Lighting and Landscape Lighting - LED lighting - Ceiling Fan installation - Lighting controls - Dimmer switches and Timer Switches - Receptacle and Outlet replacement - Home Electrical Inspections - Hot Tub electrical installation and hookup - Pool pump electrical hookup - Energy Monitoring (home energy monitors) - Backup Generators and Backup Power solutions - Solar Panel installations - MicroFIT solar projects - Electric Vehicle Charging Stations - EV 240V Charging Stations - EV Level 2 Charging Stations - EV Level 1 Charging Stations - EV Level 3 Rapid Charging Stations
BRANDS
Eaton Certified Contractor - Kohler Generators - Contrast Lighting - Cooper - Lutron Lighting Controls - Leviton - Hubbell etc
SPECIALITIES
Service and Panel Replacement - Residential Electrical Service - Pools - Hot Tubs - Rewires (to eliminate knob and tube or aluminum wiring) - Automatic Standby Emergency Generators (ECCN certified) - Electric Vehicle Charging Stations (ECCN and SPX Certified)
WEBSITE
http://www.captainelectric.ca
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
13
RETURN POLICY
As required by written guarantees.
PAYMENT METHOD
Visa, MasterCard, American Express, Cheque, Cash
LICENSES
ECRA/ESA Licence #7000641, ESA Authorized Contractor ACP #MCR0145, Master Electrician on Staff
MEMBERSHIPS
Better Business Bureau, Ontario Electrical League, Eaton Certified Contractor, C.A.N.S.I.A., ACP (vi
LIABILITY INSURANCE
Yes
DIPLOMAS
Kohler Generator Certified - LUTRON Radio RA Certified - Eaton Certified - Generac Certified
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Satisfaction Guarantee, Parts and Labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.