Stan took my call and promised to show up faster than anyone else I called with no appointment, which is appreciated. When he arrived he quoted me a price, and after drilling into my walls do what he agreed to, said there is a problem and can't do it, but for an additional 25% to the cost - he could. He completed a satisfactory job, and after leaving he dumped his garbage on my lawn after he left.
- Approximate cost of services:
- $230.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi AJ,
In order for us to complete and install the cable you requested, it would have been helpful to know the type of wiring you required prior to my arrival. I do apologize for the extra cost, however there needed to be a larger hole made to accommodate the cable you needed.
With regards to the other concerns you have, I am prepared to offer you a full refund to the work completed in your home. Our company prides itself on 100% customer satisfaction and if this guarantee is not met, I take personal and full responsibility for it.
Please contact me to discuss the details.