Recently called Abell after seeing a couple of mice in our home. First of all, was told there would be a guarantee before I booked but when I came in they tried to tell me there wasn't. Secondly, I was also told they would be using mechanical traps before I booked but when the exterminator arrived, he said it would be extra. Thirdly, I was not impressed with the thoroughness of the service. Our exterior nor upstairs was inspected and there wasn't much of an effort beyond looking at obvious places. I had to ask the exterminator to put down glue traps instead of him doing it on his own. We were looking for peace of mind in this situation, which we did not receive. I booked with Abell out of panic, which I regret now. The exterminator was friendly but overall, I do not feel I received fair value for this service. I would not recommend Abell.
- Approximate cost of services:
- $300.00
- Company Response
Thank you so much for your feedback and allowing us to service you home. Fist we would like to apologize with the service that was provided.
At Abell we take these issues very seriously, and are quite confused on why our technician would charge for mechanical traps.
Our policy is to give our customer one price for the entire service. Please allow us the opportunity to rectify this issue. You can call us at 1-888-949-4949 or email us at torontoadmins@abellgroup.com.