The Door House has installed the garage door openers at both our primary residence and our rental property. While the openers at our residence have operated trouble-free for years and years, there has been an intermittent problem at the rental unit. We thought the problem was called by poor alignment of the sensors, so we were reluctant to pay the $100 call-out charge. Eventually, the problem got so bad that we called them out and Randall quickly determined that there was a faulty sensor, which had probably been faulty since they installed them for us. Since he happened to have a used sensor in his van, he replaced the defective one without charge, saying that it had probably been defective at installation. No charge! And he tightened up some loose bolts on the door while he was there. I can't say enough about the service we have received, and I will certainly call on the Door House again.
- Approximate cost of services:
- $0.00
- Company Response
Thanks Dave, we appreciate your business. Sorry about the trouble the defective sensor caused you. Let us know if you have any other issues.
Al