Had front stoop & walkway installed with their product. Stone surface literally disintegrated. The company blamed the installer & improper sealing, claiming must use their sealer only. Would not replace product after trying for 1 year to get some resolution. Had to redo at our own expense. Do not use this product!!
- Approximate cost of services:
- $3,000.00
- Company Response
We are very sorry to hear you had a problem with your installation. Unfortunately we cannot verify your purchase or interaction with us because you have posted anonymously. We do recommend our products be sealed after installation to protect them.
At Stone-Link our primary goal is to provide our customers with high performance, leading edge products that stand the test of time. Over the years, the Ontario Concrete Industry has acknowledged and honoured Stone-Link with awards pertaining to product innovation, performance and quality in high-rise residential, commercial and institutional projects. We have many repeat customers and referrals because of the aesthetics, breadth and performance of our products, as well as our expertise and customer service.
We stand behind our entire portfolio of products and that is why Stone-Link provides a lifetime warranty on them.
To ensure your future projects run smoothly, we would be very happy to provide you with our list of certified contractors. You may give us a call any time at 905-850-8430.