Worst customer service I have ever had in my life with Trans Global and the Brick!!!! I would NEVER purchase another product of any kind there again. I purchased a LG Refrigerator and payed for an extended warranty as well. No joke.....within one week of the warranty expiration my husband noticed smoke coming from the direction of our fridge. He opened the door and poof....black smoke right in his face. Inside up where the lights are suppose to sit in under a cover plate was nothing but a melted black glob of smoking plastic. Damage included light bulbs, cover, reflection pads, right and left gaskets, tabs and a few other parts that were ALL melted and damaged. It was such a blessing we were home to find this or we would have had a fire in the house. I called the Brick first and was shot down completely because my warranty was expired. Nothing I could do so I had another repair company in. Well, he tells me that my LG fridge had been recalled years prior due to this exact issue. I was flabbergasted! I called Brick back who sent Trans Global to my home in which I was told there was NO COST due to NOT notifying me of the recall. The service technician comes (nice guy) needs to order 7 parts. Get this....I have to pay for 4 of them even thou all are melted in some way or another. Apparently, not on the recall list of parts covered on the manufacturers list. If I had been informed there was a recall I would have had it fixed and NO PROBLEM! Do to The Brick's irresponsibility we wouldn't be in this mess to begin with. The customer service supervisor Carol Anne was completely rude and obnoxious while I myself was taking the polite approach to the conversation. Still didn't get me anywhere. I contacted LG customer service and explained my story. They were amazing! A technician of their own will be coming tomorrow and completely repair ALL parts with NO cost to me. The Brick and Trans Global should be ashamed of themselves. Be Warned and Be Very Afraid!! Take some time to look up all appliances and make sure there hasn't been a recall.
- Approximate cost of services:
- $2,500.00