Waterworks Plumbing & Drains

Plumbing
Toronto ON M8Z 1R8
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Waterworks Plumbing & Drains
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Reviews for Waterworks Plumbing & Drains

Average customer rating:
9.7 10 (2161 reviews)

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rugbylineout in Mississauga
rugbylineout in Mississauga
1 review Old Toronto, ON
10/10

Plumbing repairs

We've used Michael on several occasions at my father's apartment for various plumbing jobs. Always reliable, always professional and the job is always done right. A pleasure to deal with, great customer service and peace of mind assured. Highly recommend

Approximate cost of services:
$1,000.00
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Company Response

Thank you for taking the time out to write this awesome review! Your patronage is appreciated and we are glad that we are able to present a solution to your problem and resolve it on the spot. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thank you, Michael Yuffa and WaterWorks Team.

Private User
Private User
Private User reviews Old Toronto, ON
10/10

kitchen drain replaced

Professional problem identification and solution explained in detail with detailed billing information. Great job Michael, thanks

Approximate cost of services:
$1,800.00
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Company Response

Hi, thank you for the awesome review. We are so grateful to you for choosing Waterworks. You will always get exceptional customer service from us each and every time. Your WaterWorks Team.

Katerina in Thornhill
Katerina in Thornhill
4 reviews North York, ON
10/10

Efficient water pipe repair

The technician showed-up as scheduled and completed the water pipe repair as quoted efficiently. There were no surprises!

Approximate cost of services:
$500.00
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Company Response

Hi, thank you for the awesome review. Happy to hear that you had a great experience with us. We are happy to help in any way we can and glad the problem is resolve. Our priority is making sure you have the best experience with anyone you have ever dealt with.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Repair leak that caused ceiling damage below

My thanks to Michael for all of his help in diagnosing and fixing a leak that caused ceiling damage in the room below. He determined the likely problem, undertook the repair and counselled me on other maintenance I should consider for peace of mind. Aside from the quality of the work, he was very personable and kind. I was so pleased, I had him come back a couple of days later to undertake some additional work. I would also like to acknowledge Rupinders help with scheduling my appointments and for keeping me apprised of expected arrival times. I would recommend their services.

Approximate cost of services:
$750.00
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Company Response

Thank you for taking the time out to write this awesome review! Your patronage is appreciated and we are glad that we are able to present a solution to your problem and resolve it on the spot. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thank you, Michael Yuffa and WaterWorks Team.

Private User
Private User
Private User reviews Toronto, ON
10/10

Replacement of kitchen faucet, replacement of lever on toilet

I had a kitchen faucet replaced as well replaced the lever in the toilet tank. I purchased the kitchen faucet myself, the replacement parts for the lever were supplied by Waterworks plumbing. Michael and Rupinder who helped complete the tasks, did an exceptional job. Also thanks to my friend who recommended the company.

Approximate cost of services:
$1,000.00
Was this review helpful?
Company Response

Thank you for taking the time out to write this awesome review! Your patronage is appreciated and we are glad that we are able to present a solution to your problem and resolve it on the spot. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thank you, Michael Yuffa and WaterWorks Team.

Private User
Private User
Private User reviews Toronto, ON
1/10

Leak in kitchen ceiling

Had a leak in the ceiling called Waterworks because they had good reviews. Mike arrived did not cut open ceiling told me the 2 shower stalls needed to be resealed with silicone and changed the ring on the toilet claimed it was leaking. I called the next morning and told him to return and open the ceiling which he did. Looked and said no pipes there it was a roofing issue. The roofer was called looked into the hole in the ceiling and found the water pipe leaking. Called Rupinder explained the situation she sai Mike would phone. He phoned at 6 pm told me he was having dinner with his family and couldnt discuss this and would come back to fix the leak. I explained that I was definitely not paying him any more money and he suggested I think on the matter logically and get back to him. He could not talk he was having dinner with his family so not sure why he called when he didnt have time and found him condescending when I suggested that I did not see how he could fix a leak he said never existed. I do feel I was overcharged and the problem was clearly not solved because now I have to hire another plumber.

Approximate cost of services:
$1,900.00
1 of 1 people found this review helpful.
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Company Response

Mrs ***** *****(*******)

We are sorry that your experience with our company did not live up to your expectations. We would like to just clarify a few points from our side as we feel the review that you have written is not accurate. There are always two sides to every story.

On our first visit to your house you and your husband refused our price book quoted fee to open the ceiling. You both refused, because you were concerned about the drywall dust, repairs and painting. Without the ability to open the ceiling because you were unwilling to pay for this work I recommended to check both bathrooms upstairs.

Upon checking the bathrooms, I found 2 shower stalls without any silicone, the toilet had a date code of 20 years ago and was wobbly. In good conscience I recommended to replace the gaskets, toilet bolts and supply tube, and add new silicone to both shower bases and walls which I did.

When this didn’t solve your initial problem I returned for a 2nd visit (at No-Charge-refused to pay) I opened the ceiling as per your request and I moved quite a bit of fiberglass insulation around and I couldn't see any leakage. There was a lot of insulation up there and what i did see was occurring where the 2 sections of roof meet. Based on this I recommended a certified roofing contractor to look into that area and as luck would have it, he found the leak from the base of your shower stall.

I came back for a 3rd Free visit-refused to pay: I went up on the ladder to verify what our roofer saw. The plywood deck was wet beneath the shower stall and when I quoted you to repair it you felt that it should be a another Free repair.

Unfortunately we had already put a lot of time and money into your project above and beyond what a typical plumber would to try and make you satisfied with our service, however we were unable to do this repair at no cost.

We realize that we are not the right fit for every client and hope that you are able to find another company that is able to provide these services for you.

Michael Yuffa

Chris in Toronto
Chris in Toronto
1 review Toronto, ON
10/10

Sewage Backup

Had a sewage backup situation where the main sewage pipe was blocked, with water coming into the basement. When I called, Rupinder answered and got everything booked right away. Within the hour, the technician was on his way, with both multiple text messages and a courtesy phone call letting us know that they were on their way. Alija arrived, went through the possible options, and provided a quote right on the spot. Thankfully, the solution ended up being the simplest option with the total cost being reasonable for the job. I highly recommend them and will definitely give them a call again in the future if the need arises.

Approximate cost of services:
$670.00
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Company Response

Hi Chris, thank you for the awesome review. We are so grateful to you for choosing Waterworks. We are extremely pleased to hear that you will be using us again for any future plumbing needs. You can rest assured that you will get exceptional customer service from us each and every time. Your WaterWorks Team.

Karen
Karen
2 reviews Toronto, ON
9/10

Condo Double Kitchen Sink Clog

After 2 1/2 days of plunging, snaking w/ no effect, I called Waterworks. Rupinder was able to offer same-day service w/ Michael - excellent communication on any delays. Michael was able to clear the deep clog in about 1/2 hour, offered good insight/advice on how to prevent. Sink now makes very satisfactory tornados/gurgles/burps - runs like a champ.

Good discussion w/ Michael about the plumbing industry - Waterworks is more pricey than others & there are reasons. Sometimes you get what you pay for. I'd definitely keep Michael & team in mind if/when I do a kitchen reno - I'd trust him to set up the plumbing correctly.

Approximate cost of services:
$700.00
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Company Response

Hi Karen, thank you for the awesome review. Happy to hear that you had a great experience with us. We are happy to help in any way we can and glad the problem is resolve. Our priority is making sure you have the best experience with anyone you have ever dealt with. Thank you from the Waterworks team.

Private User
Private User
Private User reviews Mississauga, ON
8/10

Toilet and tub repairs

Great company--would recommend! We hired WaterWorks Plumbing to take care of a problem with a toilet and a leaky tub faucet. Both issues were taken care of efficiently and in a timely manner. Alija was very friendly, clear in explaining the work to be done, and left no mess behind. Rupinder, who manages all appointments and plumbing jobs, is organized, friendly, and offers great customer service. Several days later we noticed that the tub spout  had been jiggled loose during their work. It was no longer sealed to the wall. Alija returned to fix it, no problem! They never worked on the spout, which was why they didn't notice that a problem was introduced. Honestly, a lot of companies would have argued with us or refused to go out of their way to fix it. But that right there is the mark of a good business. We were listened to and the problem fixed quickly! Accidents happen--we are all human.  This company puts customer satisfaction first and has a lot of integrity and can be trusted to make sure the job is done RIGHT. We will be repeat customers!

Approximate cost of services:
$1,000.00
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Company Response

Hi, thank you very much for taking your time and posting your review here on Homestars. We’re happy to hear that you received a quick, clean and neat service from our end. We are happy to help in any way we can and glad the problem is resolved. Our priority is making sure you have the best experience with the WaterWorks team.
From Michael and your WaterWorks Team.

Private User
Private User
Private User reviews Toronto, ON
10/10

Bathtub faucet

Needed a replacement for my 1950 bathtub faucet and Michael came out to do the job. He was very courteous and made me feel at ease by taking the time to answer all my questions. He found a replacement for a hard to find fixture that needed to fit the existing opening in the wall tile; I didnt want to change the look of the bathroom. Even after my warranty had expired, Michael came out to fix a small issue at no extra cost.
Thank you Waterworks

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

Hi, Thank you very much for taking your time and posting your review here on Homestars. We’re happy to hear that you received a quick, clean and neat service from our end. We are happy to help in any way we can and glad the problem is resolved. Our priority is making sure you have the best experience with the WaterWorks team.
From Michael and your WaterWorks Team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Waterworks Plumbing & Drains

A plumbing company is only as good as its reputation, and we are very proud of ours.

As a local family-run business we strive to provide a fast, friendly and professional service that treats each of our customers like a part of our family.

Families thrive with honesty, which is why we believe in always offering upfront pricing based on our price catalogue.

You deserve to be treated fairly and to have your plumbing problem fixed properly the first time.

Our motto is to always leave your home better, cleaner and safer than it was before.

With over 19 years of committed service to the Greater Toronto area, we've probably seen every plumbing problem there is. We often give multiple ways to solve it giving you the guidance and choice of the approach that you prefer.

It's not just a shiny reputation that we have, we stand by our work. We offer a 101% satisfaction guarantee.
So what’s the extra one percent?

It’s going the extra distance to ensure that not only is the job done right, but we also want you to be happy with our work as well.

This is our own neighbourhood and we are proud to serve it.

Waterworks is a full service plumbing company handling all size jobs, including:

• Solving High Water Bills
• Low water pressure
• Household Leaks
• Waterline repair
• Basement Waterproofing & Water Management
• Appliance Installation, Plumbing Fixtures Repair & Installation
• Sewage and Sump Pumps
• Drain Cleaning for drain odours & Repairs If Needed
• Back-Up Electric Generators
• Water Quality & Filtration - Water Purifiers
• Water Conservation
• Blocked or clogged drains - Drain Rooter Problems
• leaky or dripping faucets & pipes
• hot water tank problems, Tankless Water heaters NORITZ, NAVIEN, TAKAGI RINNAI etc
• Home Pre-Purchase Inspections
• New faucets, sinks, toilets, tubs
• blocked toilets or running toilets
• frozen pipes, pipe thawing
• Bathroom remodeling & renovations
• Laundry room sinks & drains
• Radiator repairs
• Flood damage & Flood prevention

With a no-high-pressure sales approach you can feel comfortable to have one of our technicians in your home.

For further reviews you can check us out here:

https://www.facebook.com/waterworkscanada/

https://www.bbb.org/ca/on/toronto/profile/sewer-cleaning/the-waterworks-plumbing-inc-0107-1130972

https://www.baeumlerapproved.ca/contractor/waterworks-canada

https://threebestrated.ca/plumbers-in-toronto-on

Michael Yuffa - Owner and Chief Plumber
The WaterWorks Plumbing and Drains Inc.

CATEGORIES
Plumbing
PRODUCTS
Best Quality Products Personally Selected
SERVICES
We Provide Best Solutions For: - Plumbing Drain Rooter Problems - Drain Repairs - Waterproofing - Blocked or clogged drains - Dripping faucets - Leaky faucets & pipes - Hot water tank problems - Tankless Water heaters - Installations for new faucets, sinks, toilets, tubs, water heaters, showers etc. - blocked toilets - Frozen pipes, pipe thawing - water purifiers/filtration - Remodelling & renovations - Toilets that keep running problems - Sewage Problems - Laundry room sinks & drains - Drain & sewage rootering - Radiator repairs - Flood prevention ... The List Is Almost Endless!
BRANDS
We repair and install all major brands of faucets, toilets, fixtures and water filtration systems.
SPECIALITIES
Our Specialties Include: - Clearing blocked drains - Hot water tank repairs and installations - Toilet repairs - Waterproofing - Clearing sewer backups - Water Filtration Systems
WEBSITE
https://waterworkscanada.com/?utm_source=homestars
YEAR ESTABLISHED
1996
PAYMENT METHOD
Visa MasterCard American Express Cash "Email Money Transfer" PayPal ,Financing OAC
LICENSES
Metro Master Plumbing License P15791(Since1985)
MEMBERSHIPS
Bryan Baeumler Approved. BBB A+ Accredited
LIABILITY INSURANCE
Yes
DIPLOMAS
WSIB, Insured, Certified Masters Plumbers License #P-15791 (Since 1985)
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Tiny And Large
BONDED
Yes
PROJECT RATE
$43.00 Up-Front Catalogued Pricing. No Bait/No Switch
WRITTEN CONTRACT
Yes
WARRANTY TERMS
30 Days To LifeTime
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.