1 review Toronto, ON Joined 2009/02/19

1/10

Repair pipe and install new wash tub faucets

Plumbing review in Toronto

02/19/2009

I went to the internet to find a plumber when I had a water pipe leaking between the kitchen and basement. I decided to try Water Works based on the Markham address of Esna Park, They were very close. The plumber showed up right away, put little booties on his feet to save my floors and looked at the problem. He then had to "go to his book" to find out the price to replace a 1 foot section of pipe. The price he quoted was over $500. My husband and I were shocked but since the $80 service call would be applied to the bill, we decided to go ahead. Besides, we had no water.
My husband did ask him to look at the faucets on the wash tub. Again he had to "look in his book" to determine that the cost to replace the faucets. It was over $700. As stupid as we were, we had this done as well.
We were then convinced to purchase an annual service check, because that would reduce our bill by over a hundred dollars and they would come every year to check things out. I have never had them return.
The plumber then left us a thank you package consisting of a plunger, sachet, and a couple of other little things.
I have no complaints about the work - there have been no problems since. The plumber was very polite, quick and neat.
We were just in shock over the price and it wasn't until the plumber left that we realized what we had just paid - $1,387. This is a ridiculous price for the work provided.

Job Price

Approximate cost of services:: $1,387.00

2 of 2 people found this review helpful.

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Company Response

Dear Nancy In Scarborough,

Sorry for the late response, but I was dumbfounded by it, and had to collect my thoughts.
First off I want to thank you for the very first review with Homestars. It was a blessing for us.
But I felt that we deserved at least a 9+/- rating based on our quality of service and equivalent reviews of others.
I do need to make some corrections about your review .We completed your service call of exactly $1311.21 in May 28,2007. Why would you take almost 2 years to respond again if you truly felt we were “thieves”?
Also if you felt that way why would you approve additional work and purchase our Platinum Protection Plan?
MaryLou our CSR did call you and you to check in if you were pleased, and you were. You also over simplify the comparison of price versus service and did not take into account the skills,effort and time involved to make an excellent service call miraculously just happen.
We as a plumbing service provider in the community do offer many solid benefits to our 12,000 or so customers.
This is our short list of them. We are prompt, professional, neat licensed, carry a 1 million dollar liability insurance protection for the homeowner, paid up to date WSIB coverage, provide a firm upfront cost that does not increase.
You should give yourselves more credit than you think you deserve. This one was not a bad choice.
I do thank you for your business and do stand behind our work, “Lifetime-Labour-Warantee”
No hard feelings,
Michael Yuffa Water Works Plumbing Inc.

Fraser from downtown Toronto

1 review Toronto, ON Joined 2008/03/24

First Review

8.5/10

replaced my drain in the front yard

Drain Services review in Toronto

03/28/2006

This service man was extremely professional,and knowledgable.
We had dirty water coming up in my basement,so we called them up.
They came out that same morning and got our problem under control.It costed more than I expected,however the problem was fixed right away.
They cleaned up my carpet,and they even called us later that week to see if we were happy.Awesome service!

Job Price

Approximate cost of services:: $10.00

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Company Response: "Thanks Fraser! I'm pleased that you are too!I really appreciate your review and thank you for taking the time share that.
You can always count on us,should you have any plumbing or drain questions in the future.
Thanks for choosing Us.”
Michael Yuffa,The Water Works Plumbing Inc

More about Waterworks Plumbing & Drains

A plumbing company is only as good as its reputation, and we are very proud of ours.

As a local family-run business we strive to provide a fast, friendly and professional service that treats each of our customers like a part of our family.

Families thrive with honesty, which is why we believe in always offering upfront pricing based on our price catalogue.

You deserve to be treated fairly and to have your plumbing problem fixed properly the first time.

Our motto is to always leave your home better, cleaner and safer than it was before.

With over 19 years of committed service to the Greater Toronto area, we've probably seen every plumbing problem there is. We often give multiple ways to solve it giving you the guidance and choice of the approach that you prefer.

It's not just a shiny reputation that we have, we stand by our work. We offer a 101% satisfaction guarantee.
So what’s the extra one percent?

It’s going the extra distance to ensure that not only is the job done right, but we also want you to be happy with our work as well.

This is our own neighbourhood and we are proud to serve it.

Waterworks is a full service plumbing company handling all size jobs, including:

• Solving High Water Bills
• Low water pressure
• Household Leaks
• Waterline repair
• Basement Waterproofing & Water Management
• Appliance Installation, Plumbing Fixtures Repair & Installation
• Sewage and Sump Pumps
• Drain Cleaning for drain odours & Repairs If Needed
• Back-Up Electric Generators
• Water Quality & Filtration - Water Purifiers
• Water Conservation
• Blocked or clogged drains - Drain Rooter Problems
• leaky or dripping faucets & pipes
• hot water tank problems, Tankless Water heaters NORITZ, NAVIEN, TAKAGI RINNAI etc
• Home Pre-Purchase Inspections
• New faucets, sinks, toilets, tubs
• blocked toilets or running toilets
• frozen pipes, pipe thawing
• Bathroom remodeling & renovations
• Laundry room sinks & drains
• Radiator repairs
• Flood damage & Flood prevention

With a no-high-pressure sales approach you can feel comfortable to have one of our technicians in your home.

For further reviews you can check us out here:

https://www.facebook.com/waterworkscanada/

https://www.bbb.org/ca/on/toronto/profile/sewer-cleaning/the-waterworks-plumbing-inc-0107-1130972

https://www.baeumlerapproved.ca/contractor/waterworks-canada

https://threebestrated.ca/plumbers-in-toronto-on

Michael Yuffa - Owner and Chief Plumber
The WaterWorks Plumbing and Drains Inc.

CATEGORIES: Plumbing
PRODUCTS: Best Quality Products Personally Selected
SERVICES: We Provide Best Solutions For: - Plumbing Drain Rooter Problems - Drain Repairs - Waterproofing - Blocked or clogged drains - Dripping faucets - Leaky faucets & pipes - Hot water tank problems - Tankless Water heaters - Installations for new faucets, sinks, toilets, tubs, water heaters, showers etc. - blocked toilets - Frozen pipes, pipe thawing - water purifiers/filtration - Remodelling & renovations - Toilets that keep running problems - Sewage Problems - Laundry room sinks & drains - Drain & sewage rootering - Radiator repairs - Flood prevention ... The List Is Almost Endless!
BRANDS: We repair and install all major brands of faucets, toilets, fixtures and water filtration systems.
SPECIALITIES: Our Specialties Include: - Clearing blocked drains - Hot water tank repairs and installations - Toilet repairs - Waterproofing - Clearing sewer backups - Water Filtration Systems
WEBSITE: https://waterworkscanada.com/?utm_source=homestars

YEAR ESTABLISHED: 1996
PAYMENT METHOD: Visa MasterCard American Express Cash "Email Money Transfer" PayPal ,Financing OAC
LICENSES: Metro Master Plumbing License P15791(Since1985)
MEMBERSHIPS: Bryan Baeumler Approved. BBB A+ Accredited
LIABILITY INSURANCE: Yes
DIPLOMAS: WSIB, Insured, Certified Masters Plumbers License #P-15791 (Since 1985)
WORKERS COMPENSATION: Yes
PROJECT MINIMUM: Tiny And Large
BONDED: Yes
PROJECT RATE: $43.00 Up-Front Catalogued Pricing. No Bait/No Switch
WRITTEN CONTRACT: Yes
WARRANTY TERMS: 30 Days To LifeTime

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.

Waterworks Plumbing & Drains

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