- Approximate cost of services:
- $325.00
- Company Response
Thank you, Susan, for the great review! We enjoyed our time moving you, for you a a great customer. All the best! Diana Miller at Miracle Movers
Thank you, Susan, for the great review! We enjoyed our time moving you, for you a a great customer. All the best! Diana Miller at Miracle Movers
Your fine review is much appreciated. We are happy to have gone beyond your expectations. We too thank you for your kind cooperation and understanding. It was a pleasure serving you! Diana Miller at Miracle Movers
Dear Valued Customer,
Thank you for letting us know how you feel about your recent moving experience. Your feedback is taken seriously, for we are constantly looking for ways to improve our services. We would like to take the opportunity and provide needed clarification.
Our records show that you acknowledge and confirmed our booking confirmation email which clearly stated the "all inclusive" price included small sized truck, TRAVEL TIME, gas and insurance. What you signed for on the contract was merely a breakdown of the "all inclusive" price. Travel time by no means was charged twice. The hourly rate remained as quoted and that can be verified via a copy of a detailed receipt.
The booking confirmation email also states that 2 complimentary wardrobes are provided for your use. It does not say they are for sale.
You also acknowledged the payment terms shown in the booking confirmation email which stated CASH and email money transfer as two payment options. Had we been let know that the two payment option are not applicable for you, we could have informed on the credit card acceptance with 3% administration fee incurred.
Our records show that your move took 3.5 hours which complied very well with our estimate (2.5 to 3.5 hours). ALL in all, we would like to apologize for any inconvenience caused during the move.
Sincerely,
Radu Rinaux
Dear Valued Customer,
We would like to thank you for taking the time and letting us know how you feel about your recent moving experience. We would like to ensure you that we take your feedback seriously. Although you received 100% positive satisfaction with Miracle Movers Customer Service (as evidenced in Miracle Movers Survey), we would like to express our regret in regard to the "incident" described above. At the same time, however, we would like to acknowledge few important aspects. The foreman informed the customer before using the wardrobes that there is a rental fee for extra wardrobe boxes, for the movers used 6 and intended to charge for 4 (2 wardrobe boxes were provided at no cost). This seemed to be agreeable for the customer. However, upon completion of the move, customer refused to pay the rental fee for the extra wardrobe boxes. The charges were waived as soon as the customer confirmed the office did not approve them. ***Please note that the boxes did help save up to 40 minutes of your time and reduced your bill by as much as $27.50 + HST.
Please, feel free to contact us any time with further inquiries or suggestions you may have. Sincerely, Radu CH.
Hello Darren,
I want to sincerely tank you for taking the time to post the review! Your words of appreciation will be relayed to both, the owner of the company and the moving crew.
Best of luck at your new residence!
Eugene Falcetti
Re location to Mississauga from Belleville Ontario
First of all, we would like to sincerely thank you for taking the time and effort to let us know how you feel about your recent moving experience. We can see that we did not fully meet your expectations and we want to ensure that we take your issue seriously.
That being said, we would like to acknowledge few points.
In regard to your request for a 3 seat truck, as mentioned in your review on Homestars, our policy and safety regulations do not allow any customer in our trucks during the transportation process; moreover, our records show no such request has been made prior to your move date. Upon request, we can print and send copies of email transcripts to underline everything which was agreed upon prior to the move day.
As regards the incapability of the moving crew to assemble your bed, we would like to sincerely apologize for the inconvenience caused to you. Even though our moving crew is very skillful at assembling beds, it certainly was an isolated case, for they had to handle shortly afterwards an extremely time sensitive moving job. Please, do not accept it as an excuse. We merely ask for trust that we will learn our lesson and ensure genuine customer service and excellent moving experience in the future.
Please, feel free to contact us with any suggestions or further comments you may have.
Sincerely,
Radu
Successful moving from Toronto to Detroit
Trouble-free move from one apartment to another!
Since 1992, Miracle Movers Toronto has provided thousands of satisfied customers with customized, comprehensive moving services across the GTA and Canada. Whether you're one person moving into a bachelor apartment or a midsize company moving 100 employees into a new office, our experienced, enthusiastic staff is ready to help you out.
In addition to providing basic transportation services, we can visit your home or office before the big day to plan the most efficient move possible, create a floor plan of your new destination so that you know precisely where your items will go, and even help pack - or provide boxes, padding and plastic wrap if you'd rather do so yourself. With satellite offices across Canada and partners around the world, we can then accommodate moves of any distancccommodate moves of any distance to any destination, including the USA.
At Miracle Movers Toronto, we pride ourselves on providing outstanding customer service: more than 80% of our customers are from referrals! Call us for free advice and quotations today!
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