Miracle Movers

Moving & Storage
16 Munition St. Toronto ON M5A
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Reviews for Miracle Movers

Average customer rating:
9.3 10 (945 reviews)

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RN, Toronto
RN, Toronto
1 review Toronto, ON
0/10

Moving a one-bedroom apartment

Showed up late, made me pay a parking ticket, overcharged for materials and 'stairs', damanged furniture, refused to acknowledge emails until threatened Better Business Bureau. . . total, jerks, rip off, slow service. . . STAY AWAY!!!

Approximate cost of services:
$679.00
4 of 4 people found this review helpful.
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Company Response

Hello RN,

I’d like to take a minute of your time and addressed the issues mentioned in your communication.

a) A has been a common rule in the moving business since its foundation that the customer is making sure the moving truck is able to be parked at both locations: pickup and drop off. Though we understand it is sometimes impossible meet this request and not park illegally, we still do not feel responsible for any parking tickets that may be issues and relay this responsibility on the customer. When a customer is notifying us of eventual parking issues that they want to avoid, we automatically add a $60 flat fee to the estimated total to compensate for eventual tickets.
b) Stairs are subject to extra fees and are being carefully considered by company reps giving out estimates over the email or phone. The company is very straight forward about this and unless a customer is deliberately silent about the presence of any stairs or impediments as well as excessively heavy items, the extra fees are made aware of and explained to the customer before the move has even been booked.
c) Though our personnel is properly trained and equipped with protective gear (moving ads) damages will on infrequent occasions occur. We have the basic moving insurance included in all our rates and are also offering optional replacement value insurance to all our customers. If there is a problem and an item is damaged, a simple claim form is completed and submitted for a refund based on the purchased insurance. I invite you to contact me directly with your reference number – we can still work on this and refund you if that is the case. I want to stress that the company has no issues recognizing a problem when caused by the its personnel, however we refuse to engage the insurance when a customer wants to profit and is dishonest making phone calls and inquiries and throwing threats at us just to intimidate and obtain the desired compensation when no damages have actually been caused by us.

I’d be happy to address the matters behind the your final words, however find it totally impossible due to absolute lack of details. I want to apologize for any caused inconveniences and will be happy to hear from you at your earliest convenience

Thank you,
Eugene Falcetti
416-855-3068 / efalcetti@mmovers.ca

I HATE MIRACLE MOVERS
I HATE MIRACLE MOVERS
1 review South Porcupine, ON
0/10

MIRACLE MOVERS - TORONTO

- They showed up 2 hours late for my move! They ignored my calls!

- Movers were slow: one small box at a time

- They threatened me. MOvers smelled of alcohol

- They charged more than the agreed price

- They drove away with my stuff and arrived 1 hour later (2o min drive)

Please do not use their service. Pay more for a better reputable company. If you don't like them - check them out at the better business bureau!!!!!!!!!!! Also know as "canadian movers".

-

Approximate cost of services:
$700.00
3 of 3 people found this review helpful.
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Company Response

Thank you for being open with us.
MM Customer Care Team

LouLou in Toronto
LouLou in Toronto
1 review ,
0/10

Condo Move

The 2 man crew arrived right on time; however things quickly went downhill...
- They were extremely slow. It took them 7 hours (!!) to complete a 1 bed apt to 1 bed condo move. Dedicated elevators were at both sites.
- Unethical behaviour - The truck left 20 minutes before we did but they arrived 20 mins after we arrived at the new site. No explanation given.
- Did not honour their commitments. No basic moving materials such as hallway runners to protect flooring, tools, dismantling items, etc as per emailed instructions.
- Dispatch was verbally abusive when I challenged them on the length of the move and lack of materials. I refused to pay and threatened to call the police. They finally reduced the amount by $150 (approx 3 hrs of work).
They turned an already stressful day into a complete nightmare. Please stay away from these movers!!

Approximate cost of services:
$550.00
5 of 5 people found this review helpful.
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Company Response

Thank you for a feedback. It helped us to get better. And we will be happy to prove you that by assisting on your future moving projects.

MM Customer Care Team

Steve in Toronto
Steve in Toronto
1 review Toronto, ON

First Review

0/10

Move

Movers called after bein an hour late to tell us they would be there in 20 mins. They actually arrived two hours late, screwing up booked service elevator arragenments and making property managers mad at us.
Although fast at the beginning, later movers later started to work quite slow.
They very rude and screaming on the phone when I said I wouldnt pay for time we had to wait at the drop off location because of the unavailability of elevators due to their late arrival. They said screaming that I had to pay the total.

Approximate cost of services:
$600.00
4 of 4 people found this review helpful.
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Company Response

We are certainly improved our services and will be more than happy to assist you for your relocations.

Best regards,
MM Customer Care Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Miracle Movers

Since 1992, Miracle Movers Toronto has provided thousands of satisfied customers with customized, comprehensive moving services across the GTA and Canada. Whether you're one person moving into a bachelor apartment or a midsize company moving 100 employees into a new office, our experienced, enthusiastic staff is ready to help you out.

In addition to providing basic transportation services, we can visit your home or office before the big day to plan the most efficient move possible, create a floor plan of your new destination so that you know precisely where your items will go, and even help pack - or provide boxes, padding and plastic wrap if you'd rather do so yourself. With satellite offices across Canada and partners around the world, we can then accommodate moves of any distancccommodate moves of any distance to any destination, including the USA.

At Miracle Movers Toronto, we pride ourselves on providing outstanding customer service: more than 80% of our customers are from referrals! Call us for free advice and quotations today!

We're social:

https://www.facebook.com/mmovers.ca
https://twitter.com/MiracleMoversCa
https://www.google.com/maps/place/Miracle+Movers

CATEGORIES
Moving & Storage
SERVICES
Residential moving services. Packing services. Local moving. Long distance moving. Cross border moving. Office relocation. Furniture packing. Packing supplies. Storage. Last minute moving. Flat rate quotes.
WEBSITE
https://www.miraclemovers.com/
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
75
PAYMENT METHOD
Visa, Master Card, AMEX, Interac, cash
MEMBERSHIPS
IAM, BBB, CAM
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
2 hours
BONDED
Yes
WRITTEN CONTRACT
Yes
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