Installation of Hardwood flooring in three rooms
Empire Today sent in a sales representative who was quite corteous but apparently lacked complete training about the product.
He claimed that the 60% off was only on carpets and claimed that the price of hardwood that Empire Today was offering could not be compared to other available retailers as no other retailer sold this product... I cannot confirm this. Apparently the claims on their TV advertisments imply a price that is nowhere close to what they actually quote. It also implies that the discount is on hardwood, carpet and laminate but that was not the case.
On the day of the installation the installer shows up at the agreed time. Problem is that the sales rep's manager is apparently disatisfied with the price that was quoted. He now starts renegotiating with me and has put in a new requirement that the hardwood needs a subfloor to be installed with additional costs. Interestingly enough the sales rep already checked the floor under the existing carpet (from the air conditioning vent and was quite certain that no subfloor installation was required).
The hardwood requirement is calculated to include wastage (which is logical). The installer basically installs the flooring and saved two boxes of hardwood, which he then promptly informed me was what they would take back. To date no refund has been provided to me for this excess hardwood that was taken back. Your guess is as food as mine as to what this excess hardwood is use for.
They speak about warranties but quite conveniently fail to provide the documentation to support these warranties.
I would stay well away from them.
- Approximate cost of services:
- $0.00