House Smart Home Improvements

Windows & Doors Installation & Service
#4 120 Glacier St Coquitlam BC V3K 5Z6
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93%

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Reviews for House Smart Home Improvements

Average customer rating:
9.5 10 (189 reviews)

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C in Langley
C in Langley
1 review Langley, BC
10/10

windows, furnace, insulation

We are completing a full house renovation. After speaking with several companies, friends and family; we called in House Smart to replace our windows, move a furnace, add insulation and air seal. From the outset, our sales rep was professional and very helpful. Recognizing the scope of our project she referred us to other contractors to do work outside of her area of expertise which proved invaluable to us. House Smart's installers were professional, courteous and very hard working. The window installer went above and beyond what we were offered by any other company - using a weatherproof membrane around all the window openings. We had an issue with the new patio door which was fixed within a day of reporting the issue.
I would not hesitate to recommend House Smart Home Improvements. They were nothing short of professional, competent and diligent in their service to us.

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Company Response

Thank you for the great review and for noticing we used Blue -Skin membrane in our install, no other company that we compete with goes this extra mile to ensure a Guaranteed Leak-Proof Install. Thanks again for choosing House Smart Home Improvements its nice to go with a company that can do all of your energy efficient needs with only one contractor; That's what separates us from our competitors as well!

Gerry Edwards in White rock
Gerry Edwards in White rock
3 reviews White Rock, BC
10/10

Replaced 105 windows in condo compex

House Smart was the successful bidder, out of 6, because of the superior product, warranty, information provided and willingness to work within our schedule and constraints. This includes scaling down their estimate to compete with other companies who ultimately did not offer the same high quality. Installation went very well, with all 105 windows installed in 2 days and without having our 3-storey building surrounded by scaffolding. Installers were professional and considerate hard-working people. The few issues (all concerned with the window manufacturer, and nothing serious) were pointed out by the installers and dealt with in a professional manner. All of our owners are very happy with the entire process, as well as their new windows.

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Company Response

Thanks Gerry great to hear thank you for the great review My Installers Jason Dowie and His Brother Corey are some of the best in the business and House Smart Home Improvements has some of the biggest window installation crews in our business . Fast,Efficient and with a huge emphasis on customer service I am proud to have them on board!

Pam Campbell in Port coquitlam
Pam Campbell in Port coquitlam
2 reviews Port Coquitlam, BC
2/10

New windows and furnace

Would not recommend this company. We had all new windows put in our house. Came home to blood spots on the carpet in one of the bedrooms. Furnace leaked gas and all they said was oh...no one came to look at it. Tried several different ways to get the draft proofing guy to call us..salesman said he was hard to get a hold of..we had to hold back money to get them to pay attention. One guy showed up to install the large front windows and cut himself, bleeding at my front door. He had been with them for 2 months...it was actually quite ridiculous in all and I would not ever use them again!

0 of 1 people found this review helpful.
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Company Response

Thank you to the Campbell's for the review and the opportunity to respond. We sincerely regret the Campbell’s found their experience with House Smart wanting. We, at House Smart Home Improvements endeavor to do our very best for each and every one of our clients. Our warranty guarantees 100% satisfaction and in order to ensure this; our window installers do a complete walk-through (following completion of the project) with the client and have the client sign off on our Customer Satisfaction Form before any payment is made. Should any issues arise during this walk-through; they are dealt with on the spot or as soon thereafter as possible. The Campbell’s sign –off sheet indicates they were very happy with the outcome of the project. Had we been made aware of “blood spots on the carpet in one of the bedrooms”, we would have immediately had the carpets professionally cleaned. We certainly take complaints of gas leaks very seriously and were only informed of a possible issue after the fact, therefore we were never able to ascertain what in fact the issue was. This issue did however prompt our company to put into place a walk-through by our furnace installers much like the walk-through our window installers do. Our furnace installers now go through important details regarding emergency contact, settings, filter replacements/washing instructions and adjustments to thermostats etc.
Draft proofing/air sealing is a Value Added Service we provide to our clients. We apologize for any inconvenience in trying to reach our Tech. Lloyd can be extremely busy yet he never fails to get the job done!
Our Service Technician (Scott) has been an Installer with our company for seven (7) years and only recently assumed the Service Tech position (for which he is well qualified). We understand how disturbing it can be to find someone bleeding at your front door! Scott regrets Ms. Campbell was upset by this. Accidents unfortunately do happen and that is why our crews are covered by Work Safe BC and independent insurance!
Our Customer reviews serve to keep us on our toes and continuously upgrade our skills and policies. If we can do better – I guarantee – we will do better!
House Smart Home Improvements is committed to 100% Customer Satisfaction! Our Warranty states it and you can hold us to it!

Please feel free to contact me personally!

Jason Schabler - Operations Manager
House Smart Home Improvements

jason@housesmarthomeimprovements.com
Mobile 604 808-4668

Heather Santos in Port coquitlam
Heather Santos in Port coquitlam
1 review Port Coquitlam, BC
10/10

windows, doors, furnace, ventilation, draftproofing

We were very impressed with House Smart Home Improvements with their efficient installations,, courteous staff, going above and beyond for their customer. Very very satisfied and I would recommend them to anyone. We enjoy our house alot better now thanks to the improvements that they did.

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Company Response

Thank you for the great review we hope you enjoy your new windows and doors for many years.

Rochelle hill in North vancouver
Rochelle hill in North vancouver
1 review NORTH VANCOUVER, BC
10/10

New windows and doors,furnace, hot water heater, supply and instal

Good value for money, they came to our home in evening and weekend. triple checked measurements and have great product warranties. Satisfied with overall service and craftmanship. Coordinated with eco energy auditor to ensure we received both federal and provincial grants for energy efficiancy rebtes.

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Company Response

Hi Rochelle thank you for the great review and for choosing House Smart Home Improvements as your contractor much appreciated! Enjoy your new upgrades and remember when you get your final audit back look for the new Power Smart Label you will receive and place on your electrical panel; if you ever sell WOW what a great selling feature to show a potential buyer how much you invested in the house! Kindest regards Jason Schabler Operations Manager HSHI.

Roger& Sue Pike in Port coquitlam
Roger& Sue Pike in Port coquitlam
1 review Port Coquitlam, BC
10/10

Supply & Insallation of 15 vinyl windows

From the sales person to the installation crew everything was done in a proficient and professional manner. We have dealt with other Home Improvment companies in the past but the experience will never come closse to Housr Smart Home Improvments.

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Company Response

Thanks Roger & Sue your business is much appreciated . Remember your new windows come with a 25 YR transferable warranty if you ever sell your house this adds huge re-sale value!

Kate in Surrey
Kate in Surrey
1 review Surrey, BC
10/10

Window, patio door to french door replacement, front door

House Smart just completed our window/door renovation. What a great company! Their well trained, polite and meticulous crew had the job completed in one day. We are delighted with the service House Smart provided.

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Company Response

Thank you Kate for the review and your business much appreciated. Hope you are loving how much quieter and warmer your new windows are!

Don in Vancouver
Don in Vancouver
3 reviews Vancouver, BC
9/10

New Double Glazed low E2 Vinyl Windows for House

We moved into a house in Vancouver and noticed later during the late fall that we had double glazed aluminum windows. I did my research and asked around. My wife's co-worker had some work done by House Smart was satisfied so I decided to call in two companies for estimates. Representative came and measured and explained about windows and provided quote. I decided to go with HS because the windows and glass were manufactured from a reputalbe company in the US as opposed to from some products being made overseas. The warranty is excellent as well as it is a lifetime one on product and labour.

Subcontractor company came to house on day as scheduled and three workers came with two removing and installing and one doing the cleanup. When finished, they were able to wipe clean the windows, caulk around the units and explain how to use the windows as we bought sliders and hung windows. Very happy withe the team as they were knowledgeable and personable.

I would definitely recommend this company to family friend and anyone who wants windows installed.

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Company Response

Thanks Don for the great review I am thrilled you found our company and our installers so great to work with, we think they are great too. Enjoy your new windows and thank you for your business! Jason Schabler Operations Mgr. HSHI

Karen (Vancouver)
Karen (Vancouver)
10 reviews Vancouver, BC

First Review

8/10

Purchase and Installation of High-Efficiency Home Furnace

Purchased a high-efficiency furnace from company and arranged for installation. Pre-installation representative came to take measurements and to arrange for gas permit with the city. Sub-contracted company came with two people. Both are very knowledgeable, helpful and personable. Installed furnace and piping, venting in a day. Also provided information and assistance to us in choosing a thermostat that would operate with the furnace. Came back a few days later to change a small tubing to allow moisture to vent out into drain hole.

Furnace has been great, no problems, comes with an excellent warranty.

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Company Response

Thank you Karen for your honest review House Smart strives for a well planed and proper installation. Remember House Smart is available for all you service needs as well so you can go to someone you trust for all your needs. Sincerely Jason Schabler Operations Mgr.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about House Smart Home Improvements

House Smart Home Improvements
*Vinyl Windows, Exterior Pre-Hung Doors, High efficiency furnaces, Air conditioners , Heat Pump Systems and Tankless Hot Water on demand. Insulation of attics and crawlspaces . Ventilation and Air- Sealing

* We Offer Financing - 50 to 150 per month - No Minimum
* Free In-Home Consultations
* We Beat any Competitor's pricing!
*Lifetime warranty
* 25 Year Fully Transferable Window Warranty

House Smart Home Improvements is a member of the Better Business Bureau with an A+ Rating.
BC Building Envelope Council Members
Fenestration BC Members
Major partner with Fortis BC

We are highly trained and experienced professionals, dedicated to customer satisfaction and the completion of work on time.

We take pride in installing EnergyStar Vinyl Windows and Doors, we DO NOT condone or install with a "Piggyback Installation" Our installations are backed up in writing with a lifetime Quality guarantee.

House Smart has fully trained installers and practice installing with the Best Building Practises Guidelines.

House Smart works with a deep and fundamental working knowledge with the latest building envelope sciences and put that into our installation methods and practises. This includes the added labour and cost for a waterproof membrane system on the sills and jambs to ensure a leak free installation.

House Smart Energy-efficient Furnaces, Heat Pumps, Air Conditioning, Hot Water Tanks, Tankless Hot Water Tanks,from the top brands.
GOODMAN
AMANA,
RHEEM,
IBC,
TRIANGLE TUBE,
VIESSMAN,
RINNAI,
NAVIEN.

Draft-proofing, Insulation Services for Attic, Wall , Crawl Space and Basement. We also specialize in Ventilation, Bathroom Fans, and Programmable Thermostats.

Find out everything you need to know about the EcoEnergy Program and LiveSmart HERO Grants, now offering up to 6000 dollars towards energy-smart home renovations.

Your friendly and professional House Smart Home Improvement Advisor can fill you in on everything you need to know during your Free In-Home Consultation.

CATEGORIES
Windows & Doors Installation & Service and Heating & Air Conditioning
PRODUCTS
High Quality Vinyl Windows and Doors , Custom made entrance doors. Attic & crawlspace insulation. Heat Pumps, Tank-less Hot Water , full custom Boilers. We also specialize in Ventilation, Humidity control and Air Sealing.
SERVICES
Full professional installation(NO PIGGYBACK)Lifetime warranty on our workmanship and only quality brands.
BRANDS
Various brands of vinly windows including, Vinyltek. Goodman Furnaces,Amana Furnaces, Rheem, and Veissman furnaces, Triangle Tube, Rhiani, John-Wood, Programmable Thermostat.
SPECIALITIES
BC HYDRO'S HOUSE AS A SYSTEM Best Practises Guide for renovation window Installations. Sawdac Member
WEBSITE
http://www.housesmarthomeimprovements.com
YEAR ESTABLISHED
1998
NUMBER OF EMPLOYEES
23
RETURN POLICY
Guaranteed Satisfaction
PAYMENT METHOD
Credit Card, Financing, Cash
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Warranty with 25 Year Transferable
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.