Reliable Home Comfort

Dave the owner is a kind man and sold me on the idea that Reliable Home Comfort earns their business through great customer service. He also conveyed to me that these days for the most part high-efficiency furnaces between vendors are relatively comparable. He also mentioned that the difference between HVAC contractors is in customer service. I'd have to agree with him, and after doing my due diligence I decided to go with Reliable Home Comfort. It has been 4 months and I haven't had any major issues with my Whirlpool furnace (knock on wood).

After the install however, I did have a few issues that cropped up. It took a few callbacks to resolve the issues I identified and afterwards I was left with 2 of my 3 issues resolved.
1) Needed rebate submitted by vendor to make my OPA Claim
2) Chemical / oil-like smell and taste in hot water
3) Water dripping from furnace exhaust pipe directly on my A/C unit

My problem is that customer service has been sparse and I have not spoke to Dave since he made the original sale. Instead I spoke and worked with Rob. Dave is right about customer service being king and I hope Reliable follows through and fixes this issue before my A/C is damaged by the water.
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UPDATE
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Rob contacted me and apologized for the 3rd issue slipping through the cracks. He asked me how he could rectify the situation and make me a happy customer. I've got to say that Rob was terrific! He not only came by to fix the issue with the exhaust pipe dripping on my furnace, but he also resolved an issue I had with how the humidifier operates. During the sales consultation with Dave, I identified that I wanted better control of humidity and asked to have this taken care of through the thermostat. I was disappointed when the job was done and I was left with a thermostat without humidity control or readings. When Rob heard this he immediately said he would correct this and worked out a very favorable deal. I now have a great Honeywell Prestige IAQ thermostat that has full control of the humidifier, furnace and air conditioner.

I've got to hand it to Rob and Dave. I highly recommend Reliable Home Comfort to those with HVAC needs in the GTA. Thanks Rob for the great follow-up!