On Wall Solutions

Garage Design & Organization
307 Supertest Road, Unit 307 Toronto ON M3J 2M4
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HomeStars  >  Floor Laying & Refinishing in Toronto  >  On Wall Solutions  >  Garage Floor POLYUREA floor coating
Private User
Private User
Private User reviews Caledon, ON
5/10

Garage Floor POLYUREA floor coating

I want to start off by saying the floor coating is excellant and looks Awsome. The problem I have is the Installation. The floor was not prepped properly. The installers left some small indents in the concrete and sealed right over them. I emailed them photos of the imperfection in the floor and they said they would come out to fix the defect. I complained on Sept 1/2014 and 3 months later I'm still waiting for them to come out and fix floor. Every email I send them they say they will keep me posted on a repair date. Sept 28 was the last email that I got from them and I have not heard back from them since then. I will give them 4 stars because I love the product but there costumer service is lacking.

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Company Response

Hello, first of all we are very sorry for the luck of communication on our part. We had a new admin in the front desk and I can only assume things fell through the cracks. please email me directly at Ron@onwallsolutions.com and I will make sure it gets done next week. Thank you and on a positive note, i am very happy that you are happy with the floors.