The Tub Guys

Bathroom Renovation
Brampton ON L6V 2H6
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Sonya
Sonya
7 reviews Toronto, ON
0/10

Re-glaze tub

Don’t bother, big waste of money. Cost $480 to re-glaze a cast iron tub, and from the beginning they did a terrible job.

The glaze is peeling a couple of months later, and they tell me it’s not under warranty! And it will cost me a minimum service fee of $169.50.

Then they send me instructions to buy nail polish and dab it all over the peeling paint!

I’m calling a friend’s company who charges less and two years later the glaze looks as good as new.

Approximate cost of services:
$480.25
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
3 of 3 people found this review helpful.
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Company Response

Hi Sophie,

I'm very disappointed to hear this. According to our service notes you were informed of a water pooling issue with your tub and that your taps were also leaking. In addition, we have scheduled 2 touch up appointments to fix some small deficiencies, 1 of which you cancelled and the other you didn't reply to. I would have loved the opportunity to fix this. It is true that we inform people that there could be a minimum service fee of $150+tax for any repairs that are not covered by warranty such as leaking taps and other things that are beyond our control. The suggestion of nail polish is to seal the edge of any compromises to prevent the damage from getting worse until the damage can be repaired. Please let me know if we can have the opportunity to correct this for you.