Our 27-year-old furnace died during the February Family Day long weekend. After quickly researching the internet, we called 3 companies for estimates. Richard (owner of CoreTemp) actually answered the phone and was in our basement within 30 minutes. He was able to quickly get the furnace going (no charge) so we thankfully had heat again, but it was clear from his explanation (and age of furnace) that it was time for a new one. He provided us with a written quote and brochures and was able to do it without any of the pressure sales tactics/games so often used by other companies. Richard also called us a few times during the next 48 hours just to make sure the furnace was still providing heat. We also got quotes from two other companies, and after having to negotiate back and forth for hours for the exact same Lennox model and warranty that Richard offered, we decided to give our business to Richard (CoreTemp) based on price, in-depth knowledge, quick response time, and ability to explain everything clearly. The next day Richard and his assistant Erik arrived on time and professionally installed the furnace and left the area as clean as they found it. Richard took the time to explained how the new furnace worked and stressed that if we had any other questions to call him directly. I would rate the entire experience with CoreTemp as Outstanding. Richard owns this company and clearly takes pride in providing excellent customer service at a fair price. If all businesses were operated in this manner, what a wonderful world it would be with regard to home maintenance. I highly and confidently recommend CoreTemp to all family, friends, and neighbours.
- Approximate cost of services:
- Company Response
Thank you for your review Dave! It's never a good feeling when your furnace stops working especially on a long weekend. We were pleased to come out and provide the information you needed to make your decision. We appreciate your business and thank you for your recommendation! We look forward to working with you again.