Foam Comfort Inc.

Insulation
Toronto ON M4M 2K9
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HomeStars  >  Stucco in Old Toronto  >  Foam Comfort Inc.  >  Complete House Insulation: Exterior Walls, Cathedral ceiling, Flat Roof
E Cheung at Bloor and Dufferin
E Cheung at Bloor and Dufferin
4 reviews Toronto, ON
8/10

Complete House Insulation: Exterior Walls, Cathedral ceiling, Flat Roof

I have used Foam Comfort on 3 occasions in my house. The first time they did the main floor of my home - formerly plaster and lathe, I required a 1.5 inch skim coat to get an air seal and minimal R-value. Scheduling was no hassle, and the workers showed up on time. They only billed me after I called and expressed approval. I did not know at the time, but I also could have asked them to come back and clean up the scarfing a bit more which would have made drywall installation much easier. In later projects I expressed this concern, and the offer was extended.

2nd occasion was to do a flat roof and skim coat on half of my upstairs; again, very prompt and reliable. The scarfing job here was also very good - no problems with drywall installation.

3rd occasion was a large cathedral ceiling. We had some disagreements on the measurements (and therefore the quote). They spent a great deal of time with me discussing their dimensions and even came back to re-measure. While we never fully agreed, they made a final offer which I accepted. Frankly, it's completely their business to quote me whatever they want, whether I agree with their assessment of the level of effort or not; so, I appreciated that they took the time to explain their side of the story. They also missed a spot, but immediately sent out a truck to remedy the situation.

There was a chance to do another much smaller project, but I think they must have a minimum charge, as it worked out to be completely incomparable, financially, to the batting alternative. Again, charging a minimum is totally their right, but given the history, I had hoped for a deal.

In summary: I find Foam Comfort to be very reliable and professional and the results have been great. Don't be afraid to call back and express concerns about the job, because they will respond appropriately. Foam is a good solution in situations where you don't have much stud space, but it is not cheap so budget properly; and, if possible, do bulk rather than piecemeal.

Approximate cost of services:
$6,000.00
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Company Response

Thank you for taking the time to write such a thorough review. Because of the technical nature of the foam application we always offer better rates based on volume, as do most businesses. For this reason we have a minimum charge and sometimes that is a disincentive for customers but necessary for us in order to stay in business. Generally with repeat customers we would waive or reduce the minimum so I am not sure what happened in this case.

At Foam Comfort we take pride in our work and hope to offer a perfect job everytime, however, due to the nature of the work, the weather conditions, the age and variety of houses (no two houses are ever the same...) we sometimes are required to return and touch-up a job. For this reason it is company policy to follow up on each and every job to ensure complete satisfaction. We will gladly return to "make it right" and these returns are scheduled promptly and conveniently. We thank you for your understanding and cooperation in regards to th return visit.

We hope that you (and/or) your customers will be "Foam Comfortable" as a result of the work recently completed.

jennifer