The Good:
They called us back. This may not seem like much, but after calling over ten companies, you would be surprised how common not calling back is.
Prompt and prepared and polite sales person.
Talked to my wife and I equally.
Explained everything and answered all our questions.
Provide a detailed breakdown of what we would get.
Did not ask for a deposit.
Cost about equivalent to industry standard.
When we booked them, sales person put temporary tarp on worst part of roof.
Made sure dumpster and supplies were neatly dropped off and not in way.
Workers were polite.
Workers cleaned up afterwards very well.
Roof no longer leaks.
The Bad:
Workers did not show on first day. Explanation was given.
Workers were late for real first day of work. No explanation given.
Incorrect number of vents installed. Workers had to come back and install more. No explanation given as to what happened.
- Approximate cost of services:
- $9,000.00
- Company Response
Thank you for the generous score and for your feedback, Alex. The high windstorm of November 2014 reeked havoc in the G.T.A. At times it did feel like Titans was one of the few companies servicing unfortunate damages for homeowners, I'm glad we could help you. Seeing as our company experienced high call volume and we're able to hold strong, there will be snags in service sometimes, but like always...our in-house inspector will oversee every project assuring us all materials and procedures are performed to contract. Thank you once again.