From the time my wife and I visited the showroom in Bolton until after the delivery of our sofa and ottoman, the service was spectacular.
At the showroom, Robert answered all of our questions and showed us many features of which we were unaware. He spent significant time with us and took our order, explained the time for construction, the warranty to be received and the delivery method. No questions went unanswered.
Within the delivery period told to us, someone from Boss called us and arranged for a delivery time.
Adam and Julian called us from their van approximately 30 minutes before they arrived. They were pleasant, polite and obviously knowledgeable. After quickly setting up the couch, Adam reviewed the warranty and how to activate it.
My wife and I were so pleased with the couch and ottoman, that we ordered a second ottoman by phone with Robert the following day. The price was the same as the first ottoman and would be available for pickup within 3-4 weeks.
We do not have any negative comments. Keep doing what you are currently doing. Everything is perfect!
Jill & Jerry Richardson
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- Company Response
Thank you for all the Kind words we really appreciate your business and dealing with people as yourself make our business so rewarding