I wanted to write this review as I believe that this company deserves recognition for its service and the quality of their products. I am so pleased with what I received am delighted with the comfort of all the pieces.
I only recently found this company and because I was unable to visit the showroom, I relied on the excellent service I received over the phone and through email. Paul and then Robert gave me their full attention as I chose my furniture. I had a very good idea of what I wanted and Robert sent me photos of all my options and zoomed photos of swatches. I chose The Bolton sectional, a matching streamlined chair (The Manorwood) , and a recliner ( Prince Jameson) that was available on the floor. I wanted a tan distressed leather and Robert made sure that to send me the examples in different lighting so that I received exactly the colour/shade I wanted. I also opted for the down filling on top of the cushions. He waited patiently as I measured the spaces where each piece would go and answered all my questions knowledgeably and honestly.
Robert made significant efforts to make this for me in a very short period of time because my husband was having surgery and needed a good chair. Bruno and Adam delivered for free all the furniture to Ottawa exactly when I expected it (the day and time) and they were extremely professional, polite, and kind. They took my old couch downstairs and set up all the furniture with foot pads, showed me the features of each piece and then proceeded to reiterate that if I wanted any changes, they could be accommodated as well as explained the exceptional warranty.
The furniture I received is beautiful and extremely comfortable. I was impressed with the quality and workmanship as well as the design. Knowing it was a risk ordering something sight unseen/untested, it was wonderful that I received exactly what I asked for. Their attentiveness and uncompromising efforts to give me exactly what I wanted was so appreciated.
I don’t usually write reviews; however, in this instance, I feel that recognition for such a positive experience with Canadian Boss Leather is warranted. I do not hesitate to recommend this company if you are looking for exquisite leather, excellent service, and customized design.
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