Mr. Rooter Plumbing of Edmonton

Of course main drain line failed at 10:30 at night, the only company who got back to me was Mr Rooter. Needed to authorize over $200 camera drain, had to pay insurance fee to snake drain. The guy who came out was terrible. He opened the root clog enough for the waste to drain, but couldn't remove all the roots, then presented me with $600 bill. Had to invoke warranty call. Second guy who came was an actual journeyman plumber. He complained about this being not a journeyman plumbers job, and wasn't told by the company that this was a warranty job. But the guy worked hard to clear the roots he could out, and ran the camera through the drain to show the job. Expensive !!!

Hire students that don't know what they are doing. Came to fix kitchen drain at 9am- our entire house's hot water supply went out all of a sudden at 1pm even though we took warm showers that very morning. Than said they'd charge additional $600++ to fix a problem that didn't exist in the morning.
We're now sitting here at 9 at night for an overnight service call from Epcor (extra $$ to be charged) to make sure that we don't have a gas leak in the house because of what he did.

ABSOLUTELY AVOID THEM AT ALL COSTS.

used to unclog kitchen drain they cleared the drain but thought the price was too much given the work of just placing and using an electric mrooter not neceessarily recommend unless price reduced

I would definitely recommend them to a friend. After a disappointing experience with the first tradesman that came to snake my main sewer line, Mr. Rooter came back with little hesitation to redo the job under warranty. The second tradesman was orders of magnitude better than the first. He actually cleared the clog in my drain, he deliberately protected my floors when moving through my house, and he put my toilet back on straight - all unlike the first tradesman did. He also informed me that the first no longer worked for the company. I wouldn't have recommended them after the first service call out, but after coming back to do the job right, I now know it wasn't the company that let me down - just one bad apple.

My pipes on my old house recently clogged, when I called in mr rooter to snake the line twice they told me the first five feet needed to be replaced. They came in jack hammered a hole in my basement and then left after they said the whole line needs to be done. I paid them over 3000 for two snake jobs and a hole in my basement floor. The original plumber said they could do the rest of the job in two days, that was 5 days ago and they wont take any on my calls. I have no sewage for nearly a week

I am a new homeowner, and have a fairly old house... I had someone come in to unclog the kitchen pipes. I also asked for the pipes to be replaced under kitchen sink as they were old, rusty and I had a double pea trap which I thought weird. He arrived and augered the pipe once, he did not replace anything, he said the piping was 'fine'.

He was so busy looking for a tip, and telling me his story of woe and how plumbers dont make any money, that I really just wanted him out of my house.

When he left the drain was working, so I said 'whatever' and moved on.

A little over a month later I have clogged drains..again. I call up Mr Rooter, explained what happened, and was told 'too bad' .. warranty is up after 30 days.

I called in another plumber, who did the job properly. The amount of crud and grease and yuck that was NOT done by Mr Rooter was ridiculous. Also, the piping that was "fine" was replaced by the other company as the main pipe was only attached by silicone... that doesnt sound 'fine' to me.

I was informed that the price I paid should have at the very least had 3-4 times augering with cold water running to clear properly, which was not done. I am NOT impressed that I had to pay $330 for NOTHING. Extremely poor service.

I sent an email advising Mr Rooter of same, and again, there is nothing they can do aboout it.. Would NOT recommend this company.

I have a mixed review for Mr. Rooter.

We called Mr Rooter because I had rather stupidly, managed to drop the lid to my mouthwash into the toilet, while it was flushing.... this was to a costco sized mouthwash so, it was a BIG lid. The first technician that came out gave me an estimate of $465. He said he would need to auger the toilet and since the lid was so big he didn't beleive he could get it out without detaching the toilet. (it was like 200 for the auger and 265 for the toilet detach and reset). I was shocked but he said this was the only way. I left him to work.

15 minutes later (maybe even less) he called me into the bathroom and said there was no clog. Flushed 2 pieces of toilet paper down and said there was no clog. He used a hand auger, never felt anything but figured he may have "shook something loose" and all fixed. $225. For 15 minutes. Well...

After he left we went to use the toilet, I put a larger wad of paper down the toilet thinking I wanted to be SURE it was working before actually "using" it. It wasn't working. Water rises high, slowly drains and paper left behind.

Office staff was awesome and said someone would be by in 1-2 hours. It was after 830 when Kirby came and he said it was clogged (shocker) and he actually tried for about 30 minutes to get to the lid and nothing. He then said that I could have the toilet detached/reset for 265. BUT, he then stated that my toilet was 25 years old and I could replace it with just a basic toilet (comperable to what I had but new) for about $350. Looking back that really ticks me off because I think if the price of a new toilet (installed and taking the old one) is less than fixing a 25 year old toilet, that should be the FIRST option presented. I would have never agreed to the original work of $465 to salvave a toilet that clearly wasn't worth salvaging, had I known I could have a new one for LESS

HOWEVER, despite the lack of information from the first gentleman, Kirby exceeded all of my expectation. He was willing to replace my toilet and work until after midnight doing so. Althernatively, we worked out a great price with a discount on the second toilet (decided to do both) as well as a thourough check with a camera into the main line (free of charge) to ensure that it was clear. He installed the toilets the next day, he was METICULOUS in his work area (booties over shoes, tools on top of clean towels he brought, etc), and clearly WANTED to do a good job for us. Checked the toilet several times (flushing) to make sure that there was no water leaking and then after all that he did a free plumbing check of our entire home and provided recomendations.

So. Mixed review. Kirby was great, and had I dealt with him in the beginning, this may have been a 10 star experience. BUT since I wound up spending an extra $250 to unclog what was deemed an old, tired, busted toilet that even without the clog was finished, I am a little annoyed. I think Mr Rooter does a great job of providing an estimate for services before commencing work. BUT I would have been a much happier customer if they provided me with ALL of my options from the beginning instead of soaking my $225, then another $265 and then saying that I could have had a brand new toilet for LESS than that.

We hired this company to replace our sump pump. We did have a problem after the fact- a valve blew out. We called their emergency line, they had someone out in an hour with a temporary fix and then a plumber came back the next day and fixed the part. We were concerned about dirt etc that got into our pump so they are replacing the whole thing for us. Very good customer service and we got several quotes, they were the fairest price.

we had to replace part of our pipe to instal our new toilet and when calling about pricing they could only tell us that they charge an $80 dispatch fee and couldn't quote without someone coming over and charging that. We did have someone go above and beyond to find out pricing for us which was appreciated. The instal guys took quite some time do complete job but since it wasn't per hour didn't bother us as much on the wallet in that respect just effected being able to go to work. They did a poor caulking job around the toilet and I don't think that was supposed to be done as we've been told it catches bacteria.

Our hot water tank blew up and we contacted Mr. Rooter to come out as they offer free estimates. We called on a Tuesday but they said they could not get someone out there until Wednesday afternoon. They put us on a cancellation list in case someone else cancelled and they could get us in. We received a call back an hour later saying they had someone avaliable to come within the hour. The person they sent was very professional. He took a look at the tank and made suggestions. We did not end up buying a hot water tank through them but would refer them to anyone looking for a plumber and would call them again.