Tony O'donnell And Sons

Plumbing
Toronto ON M6E 3V4
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Philip Jessup
Philip Jessup
19 reviews Toronto, ON
2/10

Boiler and radiator job

Tony really impressed me on his first visit in August 2011 with his knowledge of hydronic systems and suggested ways to get two basement radiators working. He would come back in September with a low water cutoff valve to get our boiler to comply with municipal code and to get water flowing through the radiators. The first September appointment was cancelled when he got stuck at another job waiting for the city inspector to show up -- no problem -- I understood. He said he would call back the following week to rebook. He didn't call, so I called him and spoke to one of his sons, who said we would call back to reschedule, but never did. I called again -- the same thing happened. Having spent several weeks trying to book an appointment, I went with another service, as we must meet code very soon or have our gas shut off. Too bad. I liked Tony and his sons -- very affable and knowledgeable. But they seem disorganized when it comes to maintaining appointments and didn't follow-up on verbal commitments they made to this customer -- I had to keep calling them, to no avail.

Approximate cost of services:
$150.00
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Company Response

i have to apologise for the poor response from us. At the time we were on a project that required a visit from a city inspector and on completion of the inspection, the contractor could then close up the walls. Unfortunately, we were let down twice by an inspector not showing and as inspections are given four hour time slots we "lost" a whole day for nothing and it was a situation beyond our control. The client and our G.C. were not happy to say the least and we were under immense pressure to ensure an inspection was competed as soon as possible. Due to this situation our ability to commit to an imminent date and time was not possible but this does not excuse our lack of communication to this client. This is not our normal practice with clients and once again I apologise for this lapse of professionalism. As you will see, all other reviews are very positive.