Ice dam removal,sectional roof repair , attic insulation removal and spray foam fill
In early March we had ice dams and one day I awoke to a mini flood in my kitchen.
I left a message for Mr Roof Repair and my call was returned promptly. They had a crew out here the next day. The guys were quick to remove the ice and assess the problem. A temporary repair was offered until the weather allowed for a more permanent solution to be put in place. All my questions were answered and a report was supplied with detailed photos, as promised.
The permanent repair would be a sectional repair. Removal of the shingles and replaced with laminated shingles. At present we had no protection, just wood and two layers of shingles. They offered new roof deck boards, 3 layers of underlayment/protection, drip edge, vents and the shingles.
As that job was underway they could see what would be needed for my attic from a view from the roof. At the time it was a big extra but we didn't mind, given the age of the home. The work crew were very patient as we made some decisions on the spot. I was always on the phone with Joe who answered questions. Not once did I feel pressure from Joe and the workers. They were honest and transparent.
Given the level of professionalism upon our first meeting of the ice dam removal my husband and I are confident to have Mr. Roof Repair come back to address our attic and do the rest of our roof, soffit and gutters.
Thank you to everyone involved and we are most impressed.
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Lisa,
Thank you so much for your feedback and praise about our professionalism and high level of customer service. Ventilation is probably the most important aspect of your overall roofing system and its health. However, it is also the most neglected. Our assessments and reports are the key to being able to make intelligent decisions on a roofing system and our staff has been trained to convey these findings in a simple manner to our customers. We understand the importance of having an open communication with our clients and it is our mandate to always exceed your expectations. Overall, we make it a high priority to keep you informed at all times.
We are happy to help with your further repairs as required.