I have been using Lux's services for about three years now. I originally found the company by accident, back when I was using Homestars to investigate several others that people had recommended to me. I had some unfortunate experiences with the two prior cleaning companies I'd dealt with and so was looking for a one that was trustworthy, where the client came first, where they took cleaning seriously, and didn't mind if a client had a few "special requests" in terms of how things were to be done. I also wanted someone environmentally conscious and, ideally, a company that offered an every-three-weeks service. (Lux did offer that frequency when I started, but FYI, they discontinued it about a year ago.) I checked out Lux's own website and was pleasantly surprised by the amount of detail offered there on all topics. Based on what I read, I decided to call Al and get a quote. He arrived in a suit (you'll understand below why I commented on this), and we went over the house room by room, even item by item, in terms of what needed to be done - and the specifics we discussed were mostly Lux's, not mine, which confirmed to me that their concept of cleaning as shown on their website was more than just talk. :-) I ultimately decided to go with Lux and have not regretted it. They are definitely a premium-priced service, but you do get what you pay for here. Their staff is well-trained, pleasant, unobtrusive, and always on time. If there's going to be any discrepancy in their arrival/departure times, even something as little as ten minutes, Greg makes sure to alert you in advance. Of course, things have not always been perfect, but whenever there has been a problem, Al has responded promptly and tactfully. I remember one of the issues involving a residue left on the kitchen floor after one of the early cleanings. I called Al, and he showed up an hour or two later at my door, this time in a Lux T-shirt and jeans, with a pail and some cleaning equipment, and he got down on his hands and knees and re-cleaned the floor personally (and spotlessly, too!). Al, I was impressed! :-D
To all of you who ask yourself "isn't there someone out there who knows how to clean my house the way I'd clean it myself?", I recommend you give Lux a try.
