When part of my backyard fence blew over in a wicked wind storm, I knew I had to start looking for someone to take down some of the still standing skeleton and put up a new privacy and sound barrier fence. I called a lot of companies for quotes, including FG Fencing. Their price was higher than some but less than others. But stories I’d read about the quality of their service tipped the scales in their favour.
John came to my house, gave me a quote and was very good about answering all my follow-up questions via both the phone and email. Mark and his crew arrived on the appointed day at the appointed time, did the work efficiently, cleaned up a substantial mess, came back the following day as promised and despite a steady drizzle, completed the job in a timely manner.
There was one hitch, which John actually turned into a positive, explaining my “10” rating. During the construction, the workers were using a chain saw, which they plugged into my one outside outlet. A few minutes later, one of the guys politely tapped on my door to tell me the power wasn’t working. So I plugged it into the nearest outlet inside – my stove – and they proceeded again.
A few minutes later, the saw stopped working and again I had to change to a different plug. What I didn’t know was that their equipment had blown two fuses in the stove and the box downstairs. Despite my best efforts to locate the problem, I couldn’t find any evidence that those fuses had died.
So I wrote John and asked him if the company would fix it, fearing I might have to hire someone at my own expense to trace the problem. In some of the best customer service I’ve ever received, John sent his own company electrician to my house the same day, and Lloyd was able to trace the trouble and fix it within 15 minutes at no additional charge.
That’s the extra mile (or kilometre) I’d heard about and while I’m happy with the fence, it was that last gesture that really made the experience memorable. Bravo to John and his crew. Customer service is too often just a slogan that’s not backed up by action for too many companies these days. He helped prove, to paraphrase the old cliché, “good fences make good neighbours – and in this case, a good company, too.”
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- Company Response
Thanks for taking the time to do this review, and I would like to thank you for allowing us the opportunity to work for you.