We first worked with Brian when we bought our house ~9 years ago and hired him to build closets for us. When we wanted to do our kitchen and basement, we reached out to him again, and we couldn't be happier with how the project went.
Brian always thought of ways to make the experience better for us (like installing a counter & sink that had been in our basement originally in our dining room as a temporary kitchen so we wouldnt' have to wash dishes in the bathtub). He is super careful with money and always consulted with me before doing anything that might add an additional cost to the project. He connected us to great designers, and worked closely with them throughout the whole project to make sure that our design was just right. He has a great team, and the people he hires to do additional tasks like laying tile, etc. were excellent.
I know that projects like this are usually big headaches for homeowners, but Brian really took care of everything to make sure it was as smooth as possible. And, they were there every single day, even on a stat holiday, keeping things moving at the right pace. He even had people in doing drywall, etc. on weekends to make sure that the project kept moving.
What I was most impressed by, though, was his character. He was honest and reliable, but he was also great with our kids and pets, and some very challenging neighbours too. He's just a decent person, and the people he hires are like that, too.