We were unfortunately very disappointed with our experience with Art Metal. During the initial measurement, the team made several permanent stains on our new carpet. When we brought it to the attention of customer service we received a very disappointing response. We settled for asking the installation team be extra careful to not stain the carpet.
Of course when the installation team came, they had never heard of any complaints. After taking them all aside to explain what had happened during measurement and asking them again to be careful, they took no precautions and left even worse permanent stains.
The railing was satisfactory, but overall a poor experience we wouldn't recommend.
- Approximate cost of services:
- $2,967.00
- Company Response
Hello, thanks for taking the time to leave us a review.
Our communication/response was satisfactory to you as per your emails.We have sent you a cheque for cleaning fees to the address you provided after our last phone conversation. You stated that you were really happy with the customer service and overall experience. That was end of June.
If you feel that you are not satisfied after all of our attempts please contact me.