Charged for licensed electrician/Plummer not always performed by such. Unreliable regarding showing up when scheduled. Not knowing what work was to be done the next day. Made promises in the contract that weren't kept. The person who drew up the contract made numerous mathematical mistakes. Working on all three rooms instead of finishing them one at time . There was great difficulty making contact with anybody connected with the company save the receptionist when workers did not show up on time or not at all.
- Approximate cost of services:
- $40,000.00
- Company Response
Last year was a tough year for T-ROC. We took on too much work and take full responsibility in our mismanagement. We have taken steps to resolve the issues by implementing customized client software in which our customers can see their entire renovation schedule, as well as who is coming and at what they are doing. We have also taken the time to develop construction teams within our company that allows us to complete jobs on time. We apologize for the experience, however I would like to point out that our quality was not an issue and our 10 year warranty on craftsmanship still stands. Thank you for your candid feed back. Perry Curiston, President.