MaxGreen was great to deal with. Adam was friendly, and knowledgeable. Jim, who oversaw the install, was also friendly, and very particular about his work. For example, he spotted a couple of hard-to-see flaws in the freshly installed windows. maxGreen immediately ordered new ones. Great quality control! My only issue -- the sub-contractor (don't remember who that was) didn't clean the gooey sticker residue from the new panes.
- Approximate cost of services:
- $6,100.00
- Company Response
Hi Sally,
Thank you for the great feedback on the work we completed at your place!
Unfortunately there are sometimes minor manufacturing defects that are missed by the plant, but our installers have keen eyes and are experienced enough to know what to look for - even if it is something our customers may not see right away. This is another benefit of using an installation specialist like MAXgreen for the work - we can hold the manufacturers accountable and get prompt service due to our established relationships. Fortunately we work with great manufacturers who own their (rare) mistakes and are committed to the same level of quality and service MAXgreen guarantees to their customers.
I am really sorry to hear that the glass replacement installer who was sent by the manufacturer to replace the defective glass unit didn't follow the same level of customer service standard that we set for our people and our suppliers. This has been addressed with the supplier to ensure it doesn't happen again. Thank you for your understanding while we corrected the defects for you.
It was a pleasure working with you and I look forward to hearing from you again when you are ready to replace more windows.
Cheers,
Adam