London Eco Roof Manufacturing

Roofing
1682 Dundas St. E London ON N5W 3C7
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Roofing
London Eco Roof Manufacturing
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Reviews by rating (past 12 months)
Best of 2017 winner 4 timesBest of 2017winner 4 times

Reviews for London Eco Roof Manufacturing

Average customer rating:
9.3 10 (866 reviews)

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Liessi (London/Vancouver)
Liessi (London/Vancouver)
12 reviews North Vancouver, BC
8/10

Metal roofing installation on our house and garage

TLDR: exceptional value, excellent quality, superb workmanship (from subcontractor), communication needs improvement

Pros: ♦ The salesperson was very knowledgeable, not only on their products but on the industry as a whole (materials, installation and pricing offered by competitors), which I can confirm because we had already obtained quotes from several of those competitors. ♦ Theirs was the only estimator who not only took measurements but actually got up on the roof to have a look around. (Some companies just eyeballed their quotes.) ♦ The final price was very close to the lowest quote we had obtained but we chose London Eco-Metal because the warranty statements and professionalism gave us the added confidence to go ahead with the purchase. ♦ The staff are friendly, professional and available to answer questions. ♦ The materials are top quality and carry a 55-year warranty. (When a company offers this kind of warranty, you want to be sure they'll still be around years down the road if something needs attention.)

Cons: In the end we were completely satisfied with the materials, installation and price so these observations are provided in the hope that they lead to improvements that benefit both the company and their customers. ♦ Supply chain issues have been out of everyone's control so it was no surprise that materials took longer than expected to arrive but we had to call several times for updates. It should have been the other way around but at least they responded to our calls and addressed our concerns. ♦ Possibly in an effort to move things along, the installation ended up being subcontracted to (ironically, to the company that had previously provided the lowest quote). Nonetheless, the workmanship was excellent and we were happy to have the project completed as soon as possible. ♦ There was no follow-up after the work was completed. We only heard from them again about a month later, when they called about collecting the balance. (Note: we had voluntarily paid 80% of the total up front.) They had expected us to automatically pay the balance when the work was complete but we forgot all about that while waiting for the salesperson to call and make sure we were satisfied with the work (which never happened so they missed hearing about how happy we were).

Ours is the best looking roof in our neighbourhood, by far, so feel free to drive by and have a look at the work (from the street only, please). 1771 WHITEHALL DR, London, ON

Approximate cost of services:
$20,000.00
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Company Response

Hello Liessi! Thank you so much for choosing London Eco-Metal. We are glad that you are happy with your new roof. You are correct, our materials and workmanship are top-notch. We do apologize about the lack of communication, we understand this can be frustrating as a customer. We appreciate your patience.

Karynsales
Karynsales
0 reviews Ingersoll, ON
10/10

Very professional

Just met with Dave. He was very knowledgeable and friendly. Made me comfortable with making such a big purchase. I'm looking forward to my install.

Approximate cost of services:
$19,000.00
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Company Response

Dave makes everyone feel comfortable! Thank you for choosing London Eco-Metal and thank you for your review.

JonTopping in Peterborough
JonTopping in Peterborough
1 review Peterborough, ON
7/10

Great, but problems

The materials are great quality, and we're very happy with the finished product overall. They also got the job done quite soon, and we're quick about it. There were a few problems though. For starters, there were nails, screws, and sharp jagged pieces of metal all around our house. Literally over a hundred. This was, and is, quite scary for me, as I have two little kids. We tried to clean it up ourselves, but we still find some now and then. There was also A LOT of roof debris left all over the place, and we have no idea how we're going to clean it all. We were told my them that they would be in touch with us about this, and that never happened.
We also got a thing in the mail saying we could get $50 for submitting a review. I did that process, and never got the $50. I contacted them a few times, and have been ignored.
Overall we're very happy with the finished product and the timing, just those other things kind of put a bad taste in our mouth. We would still recommend though.

Approximate cost of services:
$30,000.00
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Company Response

Hello, we are glad that you are ultimately satisfied with the roof. We apologize for the issues with the install, we try to be as attentive with the clean-up as possible, but sometimes our installers do make mistakes. We will look into the issue regarding the $50, review reward. Thank you for bringing this to our attention.

Sharon in Orillia
Sharon in Orillia
1 review Dunnville, ON
10/10

Steel House Roof

Very happy with our Mocha Brown Steel Roof. It was done in a timely matter. The guys working on the roof worked hard and steady. Our neighbours commented on how polite and respectful they were of their property. Material waste was all picked up and carried away. Neil was great to work with and dropped in several times to check on the work being done.

Approximate cost of services:
$38,900.00
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Company Response

Hello Sharon, thanks so much for your review! Mocha Brown is one of our most popular colours, and for great reason! Thank you for choosing London Eco-Metal.

Darcy
Darcy
0 reviews Sarnia, ON
10/10

Roof Replacement

From Dave in sales to Eric the installer and Donna in the office it was a great experience. Great product and pricing!!!!!

Approximate cost of services:
$14.00
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Company Response

Hello Darcy. Donna, Dave and Eric are seasoned professionals in the industry! Thank you for your kind words.

Matt in Toronto
Matt in Toronto
1 review Dorchester, ON
10/10

Metal roof

I just had my roof done by london eco metal . It looks absolutely amazing they did an amazing job Leveling my crooked roof and making it look amazing. The job was done very fast . Our sales team Deb and Dave were so great to work with they were very informative and knowledgeable. All that said I would recommend this whole team to anyone looking for a really great investment in their property.

Approximate cost of services:
$16,000.00
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Company Response

Hello Matt! We really appreciate your review! Thank you for choosing London Eco-Metal and thank you for recommending us.

Derek in Windsor
Derek in Windsor
0 reviews Amherstburg, ON
10/10

New Metal Roof

I got several quotes and this was the best value. Accompanied by great references and great reviews, I was not disappointed. The workmanship was perfect as was the result. My house looks beautiful and I rest easy knowing I have no worries about my roof for the rest of my life. I highly recommend. Andrew was awesome to deal with and returned my calls immediately. The crew was amazing also. Great job guys. I am a happy customer!

Approximate cost of services:
$34,000.00
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Company Response

Thanks for your review, Derek! You are correct, Andrew is a skilled Roofing Specialist, as are our installers. Thank you for choosing London Eco-Metal.

R Mallet
R Mallet
1 review Amherstburg, ON
10/10

Great experience

London Eco Metal roofing did an amazing job on our roof (bravo chocolate brown). Our salesman Andrew was really knowledgeable and patient with our many questions. The installers (Robert, Chris and Peter) were extremely respectful and took pride in their work, which shows in the finished product. Our new roof totally changed the appearance of our home, added value and gives us peace of mind knowing we won’t have to worry about our roof again. We love it and would recommend to anyone!

Approximate cost of services:
$18,000.00
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Company Response

Thanks for your review! Chocolate Brown is a beautiful colour, we are glad you selected it. Robert, Chris and Peter are seasoned professionals! If you do recommend us, please let Andrew know and he can guide you through our referral rewards program.

Scott D
Scott D
1 review London, ON
10/10

Steel roof and skylight

Good company to deal with and installation during the winter was no problem. Thanks London Eco-Metal

Approximate cost of services:
$12,000.00
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Company Response

Hello Scott, thanks for leaving a review. It was a pleasure to assist you, thank you for choosing London Eco-Metal.

Dan evans
Dan evans
0 reviews London, ON
10/10

Steel roof

From sales to the installation everything was a breeze and the installation team were very clean and professional cleaned up everything and did a amazing job it looks so good

Approximate cost of services:
$11,000.00
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Company Response

Hello Dan. We try to make everything as seamless as possible for our customers! Thank you for choosing London Eco-Metal.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about London Eco Roof Manufacturing

London Eco-Metal is the leading metal roofing manufacturer and installer based out of London, Ontario. They service all of Ontario and east to Montreal with convenient showrooms located throughout Ontario. With 4 great profiles and a large choice of colours, there is a roof for everyone, at great factory-direct prices. London Eco Roof is your choice for Affordable Metal Roofing .Contact us today to receive a free quote!

CATEGORIES
Roofing
PRODUCTS
Custom made metal roofs at affordable pricing
SERVICES
Across Ontario From Windsor to Ottawa
BRANDS
Eco Metal
STYLES
Four main profiles, Bravo, Bingo, T18, and Eco-Tile(Eco-Panel)
SPECIALITIES
Metal roofing
WEBSITE
http://www.londonecometal.com
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
110
RETURN POLICY
Ask for info
PAYMENT METHOD
Financing TD, Visa, MC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
55 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.