London Eco Roof Manufacturing

Don't use this company !!! Eco-Roof installed a metal roof on our 3000 sf home in 2011. Shorty after a major flaw was discovered. The design allowed for large gaps between the ridge caps and the metal roof which is an ideal location for birds to nest. The problem has become worse every year as more and more birds discover this. We contacted Eco-roofing several times and they refuse to look at the issue and blocked our calls. They stated that even though it is a very poor design they only provide a warranty on materials and workmanship.
We are now faced with the most likely scenario of removing and replacing the entire roof. Very frustrating dealing with this company!!!

I had a complete metal roof installation the past May. They did a great job. Looks amazing. Very satisfied with their work.

I am very happy with this, I will let the pictures show a great job.

What a great team product was here in two days, followed by the roofers who were fast friendly courteous always kept my property clean and tidy; and most importantly my new metal roof looks amazing

We selected London Eco to do a metal roof for our house in Scarborough, ON, because they manufacturing their material. The roof was installed last year, but we waited to pass some time, particularly winter, to post a review.

London Eco assigned an representative, to be always available during entire process of negotiation, material and colour selection and installation. She was so handy and helpful and she always resolved any request literally immediately.

We selected largest metal sheets available and TERRACOTTA red colour, so our house got an European touch.

The installation took less than 2 days, as workers were well trained and metal sheets were large (end to end). They left no any abounded leftover of materials, nails, etc. around the house. A fully professional and clean installation.

My family has noticed a significant temperature stability, during cold and during warm days, which results in some energy saving. We have never noticed any increased noise when is even heavy raining, as some people suggested against metal roof.

London Eco gave us a 55 years warranty, so we do not have to think about a roofing until year 2076.

Thank you London Eco.

Just met with Dave. He was very knowledgeable and friendly. Made me comfortable with making such a big purchase. I'm looking forward to my install.

The materials are great quality, and we're very happy with the finished product overall. They also got the job done quite soon, and we're quick about it. There were a few problems though. For starters, there were nails, screws, and sharp jagged pieces of metal all around our house. Literally over a hundred. This was, and is, quite scary for me, as I have two little kids. We tried to clean it up ourselves, but we still find some now and then. There was also A LOT of roof debris left all over the place, and we have no idea how we're going to clean it all. We were told my them that they would be in touch with us about this, and that never happened.
We also got a thing in the mail saying we could get $50 for submitting a review. I did that process, and never got the $50. I contacted them a few times, and have been ignored.
Overall we're very happy with the finished product and the timing, just those other things kind of put a bad taste in our mouth. We would still recommend though.

Very happy with our Mocha Brown Steel Roof. It was done in a timely matter. The guys working on the roof worked hard and steady. Our neighbours commented on how polite and respectful they were of their property. Material waste was all picked up and carried away. Neil was great to work with and dropped in several times to check on the work being done.

From Dave in sales to Eric the installer and Donna in the office it was a great experience. Great product and pricing!!!!!

TLDR: exceptional value, excellent quality, superb workmanship (from subcontractor), communication needs improvement

Pros: ♦ The salesperson was very knowledgeable, not only on their products but on the industry as a whole (materials, installation and pricing offered by competitors), which I can confirm because we had already obtained quotes from several of those competitors. ♦ Theirs was the only estimator who not only took measurements but actually got up on the roof to have a look around. (Some companies just eyeballed their quotes.) ♦ The final price was very close to the lowest quote we had obtained but we chose London Eco-Metal because the warranty statements and professionalism gave us the added confidence to go ahead with the purchase. ♦ The staff are friendly, professional and available to answer questions. ♦ The materials are top quality and carry a 55-year warranty. (When a company offers this kind of warranty, you want to be sure they'll still be around years down the road if something needs attention.)

Cons: In the end we were completely satisfied with the materials, installation and price so these observations are provided in the hope that they lead to improvements that benefit both the company and their customers. ♦ Supply chain issues have been out of everyone's control so it was no surprise that materials took longer than expected to arrive but we had to call several times for updates. It should have been the other way around but at least they responded to our calls and addressed our concerns. ♦ Possibly in an effort to move things along, the installation ended up being subcontracted to (ironically, to the company that had previously provided the lowest quote). Nonetheless, the workmanship was excellent and we were happy to have the project completed as soon as possible. ♦ There was no follow-up after the work was completed. We only heard from them again about a month later, when they called about collecting the balance. (Note: we had voluntarily paid 80% of the total up front.) They had expected us to automatically pay the balance when the work was complete but we forgot all about that while waiting for the salesperson to call and make sure we were satisfied with the work (which never happened so they missed hearing about how happy we were).

Ours is the best looking roof in our neighbourhood, by far, so feel free to drive by and have a look at the work (from the street only, please). 1771 WHITEHALL DR, London, ON