I had the company come out to service my rental property. They wanted a credit card ahead, which I provide, with instructions to do only what was advertised in the flyer. After the service call, I got billed $200 above what I requested. After discussion about services provided that I did not request, we agreed to split the difference. I have been trying to request my refund for over 6 weeks now. Jessie, the person who books appointments, has hung up on me for calling so often. I am just trying to sort the issue. I cannot even get an itemized invoice for the work done. Jason does not return calls & there is no owner to speak to. I am now starting adispute with the credit card company & want a full refund. Do not use this company for duct cleaning because their costumer service & followup is awful.
- Approximate cost of services:
- $125.00
- Company Response
As all of our over 20,000 customers per year know,VacuMax technicians carry wireless terminals and collect payment upon completion of work,we have never asked for any payment upfront and never will.