I shopped around for a quality company to fix my fireplace, the pilot light wasn't turning on and there was no flame coming up. I was impressed by a Mr. Heat Mechanical representative's knowledge over the phone, and in addition they also had an appointment available for the same week. I booked the appointment and waited for a service technician. The night before the planned service, my furnace completely stopped working, and the temperatures were close to 0C. I called Mr. Heat Mechanical the day of the service and asked if the same technician could fix both issues, and I was told this was no problem.
The technician that came over, Nima worked on the fireplace first, and had it working in less than 30 minutes, and explained what had gone wrong, and what issues I could expect with the unit and ideas for upgrading it should I wish to go this route. Next up, he took a look at the furnace, and got that going in about 15 minutes. In addition, he also spotted some issues with my new tankless water heater, and provided a list of fixes that I worked on with my installer the next day. My house temperature was perfect less than an hour after Nima fixed both the fireplace and the furnace, he was very professional, provided detailed information and went the extra mile with finding issues with my new tankless water heater installation.
I highly recommend Mr. Heat Mechanical for any of your heating related maintenance or installation needs.