Sales experience was fine, delivery not so great
So we purchased a new couch and dining table from Ashley. Service in store was great, price negotiated etc, overall just what we wanted. We specified we needed delivery on a particular date in the evening. My boyfriend works out of town sporadically and I work shifts at the hospital so we re-iterated evening delivery at purchase. They confirmed this twice, and I received a phone call 2 days before also confirming it. The day before, I then received a text stating 12-3pm delivery. I was on shift so absolutely couldn't be there at that time late notice. My boyfriend had to re-arrange multiple work appointments to accommodate this. Upon contacting the delivery service they were extremely rude, and told us they could arrange the delivery in 5 weeks if we couldn't make the time we were given. Really put a downer on the otherwise good service & we are happy with our furniture.
- Approximate cost of services:
- $2,800.00