We purchased a number of pieces of furniture from leather sofa and chair, kitchen suite, rug,etc. We had to wait a long time for items to arrive. They are only begun manufacturing after to buy them. In China.... I think on Friday afternoon too. We received a sofa recliner that was 3 separate pieces together that didn't even match. All items we ordered were poor quality and workmanship when received. Big chunk out of kitchen table corner. Get the picture? Chair coming apart. We tried to cancel our order due to poor quality and were told. NOT THEIR POLICY. only repair. One repair person told me their furniture was only built to last 5 years. Nice to know but certainly true. With many complaints and a few fights we returned all items, for poor workmanship and defects. Customer service from Winnipeg was terrible. When they finally brought our kitchen suite they left it unassembled upside down on our kitchen floor and left because they did not have bolts to assemble it. When I spoke to Winnipeg customer service as to when they would get us bolts. they said 6 weeks. You got to be kidding!!! We had already waited about 2 months for our items to be sent back and re-delivered. My husband went to the hardware store and got the bolts himself. UNREAL customer service. We never heard from Ashley again... I tell everyone to be ware of Ashley Furniture. What you see in the show room is not the quality that arrives at your house. Their no return policy (we didn't know about at purchase time) tells me they know they sell garbage . So steer clear. Lots of other good quality and far more ethical companies out there. Buyer be very ware of this company !!!!
- Approximate cost of services:
- $5,000.00