We came back from our vacation only to find our eavestrough on the side of the house got disconnected and came loose from the wall attachment. The irony is the house is less than 5 yrs old. It goes to speak the workmanship quality of these new homes. We called around for a quick repair and explain the situation. After speaking to a few of the eavestrough repair company, they all quoted minimum $150 to $300.
I finally got hold of Ray and mentioned the situation. Ray mentioned that he will be able to give me the actual cost when he gets to the site. He arrived as promise at 1pm and gave me honest assessment. He said he can reattach the eavestrough for $75 and that would last me for another 1 or 2 year because the side seams of the eavestrough opened up and might deteriorate further for any winter of 2. I checked for myself and waht he said was true. He said for another $25 more, its best to just get a new eavestrough installed. He then went to check his truck but didn't have a matching colour.
Being a decent man he is, he offered up to put up a temporary eavestrough to protect our basement from water penetration from the big heavy rain (20cm) that was forecasted for the evening. He did not take a penny from us to do this. He said the temporary eavestrough should last for another year or so but he promised to comeback with an eavestrough that matches the same colour as the rest of the eavestroughs around my house.
Sure enough he came back the following week as promised, did the job, cleaned the site and as a bonus service inspected the rest of the eavestroughs around the house and confirmed that they are in good condition. This goes to tell how honest this man is. He also provided comment of the sloppy job the builder had done on our soffit - which we took note. Again was not pushing anything to us... and just provided his observation.
We will definitely go back to Ray for a return business if we ever has the neeg again. Thank you Ray for being honest and giving us a peace of mind.
