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Cascadia Distribution

Appliance Retailers
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HomeStars  >  Appliance Retailers in Surrey  >  Cascadia Distribution  >  Worst experience with ANY delivery I've ever had
0 reviews Maple Ridge, BC

Worst experience with ANY delivery I've ever had

I'm not sure where to start. The initial phone call was unprofessional, but you give it some leeway because their last delivery may have been rough. Then they get to the door, rang the doorbell multiple times in rapid succession and banged on the glass (not the door), all within the 20 seconds it took me to get from the couch to the door. The delivery went downhill from there. The two men came in (only one spoke) and was very abrupt and rude, not wanting to do what I had paid for in delivering, unpacking, and taking the packaging away (does it cost them to do so?). Began to swear, using a string of 4-letter words at me. When I told them that that language is not used in this house he ignored me and continued on. Told me to sign the delivery form before they had completed the task (swearing all the while). When I said they needed to finish before I could sign it he was not happy about it (not that he was before he arrived). They finally left and I called the company I bought the dishwasher from to talk to them about my experience. They seemed to know exactly who I was talking about (why do they keep using this delivery service then?). As I was on the phone with them the two men returned to my door to yell at me some more. When they came in they had left the front door wide open. Not that they would have known, but we have an indoor cat. When I was escorting them to the door to leave I noticed the front door open. Wanting to get past them to close the door I told them I needed to close the door because we have a cat that needs to stay inside and put my hand on their shoulder to get by. Apparently the quiet driver told the vocal one that I had pushed him as they were in their vehicle leaving and recounting this last delivery. They had driven away and purposefully driven back to have a face-to-face confrontation with me. I didn't open the door but that didn't stop them from yelling at me on the porch and calling me twice, trying to get me to answer. Once I was off the phone with the initial company I called Cascadia Delivery to lodge a formal complaint. But that didn't seem to go anywhere. Whether it's because the owner is friends with these delivery drivers or something else, you can tell when it's falling on deaf ears. Comments like "We've had nothing but great reviews about them" and "Well, they're telling me a different story so I can't tell who's deceiving me" lead me to believe that my comments about the experience will fall into the void. I have told the company I bought the dishwasher from to put a note on my file to NEVER send these delivery drivers to me again. Ever. In fact, two ladies from the company I bought the dishwasher from called me back a while later to see how I was doing, as the experience left me shaken and trembling. My husband wasn't home, and having this happen was very unsettling and scary. It is beyond my comprehension as to how this company and these drivers are still in business.

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