True Home Comfort Inc.

Jason was very patient and professional with us during this whole process. Our house was experiencing very dry static air, dry skin and nose bleeding at times since the air was so dry. After a few email exchanges with Jason, we negotiated the cost and schedule a date/time for the humidifier installation and the rest was easy and very smooth sailing. During the installation he was explaining every step he was doing and answering any questions we may have with no problems. He noticed that the by-pass duct pipe that connects the humidifier to the furnace plenum was to short and would not do a good job. Instead of continuing and pushing through for doing a quick patch job, he told us that he would need to put this installation on hold for the weekend until Monday morning so he could get the proper by-pass pipe length in place. As promised, he called back Monday morning and completed the work quickly. For not completing the work (...and feeling bad about it) he brought us an extra filter (..or evaporator pad) at no extra cost. What a nice gesture. Now that the humidifier has been running for a few days, we notice a big positive change immediately in the air moisture throughout the house. We have been measuring the relative humidity in various rooms on different levels and it’s very constant and comfortable. The picture below shows how well the job was completed. You can see the unit mounting work, the draining pipe at the bottom, the by-pass pipe to the plenum on your right and the water tap to the left above the hot water tank. Highly recommended, honest and he tells it like it is.