Royal Crown Aluminum is one of the most unprofessional companies I've had to deal with. I chose Royal Crown based on HomeStars ratings and am very disappointed with my selection. They came in the Spring to replace our Eavestroughs and during the process they damaged one of our screen windows. They said they could fix it so we made the trip to their offices and dropped off our screen. That was MONTHS ago and ever sense then they have been ignoring ours numerous calls. Every time we call the receptionist assures us that someone is following up and will call us shortly. One week goes by and nothing happens. Very unprofessional company. I would not recommend them. Its been several months and still no resolution.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Mona,
We apologize for the screen and we are working on resolving the issue.
Please do not deem us an unprofessional company. Our quality of workmanship does not deserve the rating you have provided our company. Your eavestrough installation has no issues, we did the work on the day that you requested and cleaned up.
The screen was replaced and ready for pick up in a timely fashion as we agreed and no one replied to our emails or phone calls. Our office underwent renovation and the screen was misplaced and we have tried locating it but because of that we are offering you a new screen.
We apologize for the inconvenience, but our installer has been in touch and will take measurements this week.Thank you,
Royal Crown Aluminum