To go beyond quality work which is the expectation for any work that we have companies to do for us, Royal Crown demonstraded their commitment to high standards when faced with a problem on the installation.
There was a miscalculation on the estemate which went unseen by both parties. When the computerized system picked it up, Sabrina professionally accepted responsibility for the mistake and passed no blame to me even though there were reasons to share it. One of the reasons I had picked Royal Crown was the assurance that if there were problems, they would be big enough to handle it. Refreshing to see that in today's business environment.
I also took a lot of pleasure whatcing the crews work. The worker's have a great attitude working efficiently with a lot of respect for each other. Supervisors drop in to monitor their progress and answer any questions that arise during the installation. Eni was great in helping us to make up our mind with last minute changes and displayed a great deal of patience. Now every day we enjoy a freshened up look on the house.
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- Company Response
Thank you very much for the outstanding review J-P. We did have our ups and downs and obstacles during the process of the installation and than the invoicing but It was an absolute pleasure dealing with your amazing family and we are very thankful for your understanding and co-operation. Royal Crown Aluminum always strives to achieve almost perfect workmanship and excellent customer service; that's what separates us from the rest of the companies in the industry. Cheers to a long lasting business relationship and thanks for all your referrals. Have an amazing summer and enjoy the freshened look of your house!
Royal Crown Aluminum team