The installers restored my faith in the Company along with an excellent product. The salesman, Peter Hornung and installation manager were ignorant difficult to deal with. The salesman sold me windows and patio doors with the promise of replacing all framing to the studs. When the patio door required minor frame replacement extra costs came up. I was overcharged from quote to service agreement and the salesman was very cold and an poor ambassador for his employer.
- Approximate cost of services:
- $1,525.50
- Company Response
Hello Mike,
I'm sorry you feel this way and I am glad your faith was restored with us and look forward to helping you with future projects you may have.
Unfortunately, we cannot control the unseen issues that arise from time to time with installations that could possibly incur additional fees. I apologize your experience was less than perfect for you and hope we can regain your trust with additional projects you may have.
I hope you enjoy your new products and look forward to future business with you.